Operating responsibly

Corporate responsibility is about what you do and how you do it. It is an integral part of the way a company operates, and should not be seen as an add-on.

What National Express does is to provide essential public services. They are provided at low cost for consumers and at very low levels of carbon emission.

They are services that are key to the socio-economic well-being of communities: enabling people to get to work and to school, to the shops or to hospital. They are services that improve the quality of life for millions of people, ensuring that individuals or localities do not become isolated.

National Express directly employs more than 35,000 people worldwide. In Spain and the UK we are major employers in the cities where we are based. In Birmingham, the home of our UK operation, we employ over 5,000 people or 1% of the city's workforce. Indirectly we support many thousands of other jobs in the supply chain. Our Intercity services are, for example, important in supporting the local tourist industry: in the UK we estimate that our national coach network supports some 3,600 jobs in the South West of England alone.

Public transport reduces congestion and environmental damage in our cities making them more attractive places to live. The CO₂ emissions per passenger kilometre in coach travel are around 80% less than those of the average new car.

So this is what we do: and the better we are at what we do, the more people use us - and the greater the benefits.

How we do all this is linked to the core values of the business. You can explore these values and how we are bring them to life in Our Way