Shareholder electronic communications

By registering for electronic communications you can help us to conserve environmental resources by reducing print, paper and postage costs. Log on to www.shareview.co.uk if you would like to:

• •register your e-mail so that future shareholder information, including the Annual Report and Accounts, is sent to you electronically; 

• •check the balance of your shareholding; 

• •set up a dividend mandate online; 

• •change your registered postal address or your dividend mandate details; or 

• •submit your vote online prior to a general meeting. 

To sign up for the first time you should click on ‘Register’ and follow the simple instructions – you will need your shareholder reference number from your share certificate or dividend voucher or any other correspondence sent to you by Equiniti Limited.

Dividends paid directly to your bank account

Having dividends paid directly to your bank account has the following advantages:

• •avoids the risk of cheques being lost and incurring a replacement fee; 

• •saves you time in presenting the cheque for payment; and 

• •the dividend is credited to your account on the payment date. 

The tax voucher is sent to your registered address at the same time as the dividend is credited to your account. To set up a new dividend mandate please log on to www.shareview.co.uk or contact the Registrar, Equiniti Limited, Aspect House, Spencer Road, Lancing, West Sussex BN99 6DA. Shareholder helpline number: 0871 384 2152*.

Share dealing service

A telephone and internet share dealing service, which provides a simple way to buy and sell shares, is available through our Registrar, Equiniti. For further information log on to www.shareview.co.uk/dealing or telephone 0845 603 7037*.

Company website

The Company website at www.nationalexpressgroup.com has information about the Group, including press releases, share price data and copies of the half year and Annual Report and Accounts as well as corporate responsibility reporting. The Company no longer publishes the half year results in hard copy. These will now only be available via the website.

ShareGift

ShareGift is an independent charity share donation scheme administered by the Orr Mackintosh Foundation (registered charity number 1052686). Those shareholders who hold only a small number of shares, the value of which makes it uneconomic to sell them, can donate the shares to ShareGift who will sell them and donate the proceeds to a wide range of charities. Further information about ShareGift can be obtained from its website at www.sharegift.org and a ShareGift transfer form can be downloaded from www.nationalexpressgroup.com.

Unclaimed assets register

The Company participates in the Unclaimed Assets Register (UAR) which provides a search facility for shareholdings and other financial assets that may have been forgotten. For further information contact UAR, PO Box 9501, Nottingham NG80 1WD. Tel: 0870 241 1713 or visit www.uar.co.uk.

2009 Rights Issue

On 11 November 2009, a Rights Issue was announced on the basis of seven new ordinary shares for every three existing shares held on 24 November 2009, at a subscription price of 105p per share. Dealing in the new ordinary shares commenced on the London Stock Exchange on 15 December 2009. Shareholders who subscribed for their rights in full should, for UK tax on chargeable gains (CGT) purposes, treat the existing and new shares as the same asset acquired at the time of acquisition of their existing shares, and the subscription monies for the new shares should be added to the base cost of their existing shareholding. Further tax information can be found in the Rights Issue section of the Investor Centre on www.nationalexpressgroup.com.

Analysis of ordinary shareholdings at 25 February 2010