Online shareholder communications service

National Express encourages shareholders to use our online communications service. This provides a faster way to receive information and can help us reduce print, paper and postage costs.

Log onto if you would like to:

  • Register your email so that future shareholder information, including the Report and Accounts, are sent to you by email; or
  • Check the balance of your shareholding;
  • Set up a dividend mandate online;
  • Change your registered postal address or your dividend mandate details;
  • Submit your vote online prior to general meeting.

This is an online facility provided by Equiniti.

How to sign on

  • Log onto
  • Click on "Create a portfolio" and follow the simple instructions. You will need your eight-digit shareholder reference number which is shown on your share certificate or dividend voucher
  • Once you have entered your details a unique User ID will be sent to you (by post for security reasons)

How to vote at the AGM online

  • Log onto
  • Follow the instructions as to how to submit your vote. You will need to input the Reference Number, Card ID and Account Number which you will find on your Proxy Form.

If you have any queries, contact our Registrars, Equiniti Limited, on the shareholder helpline number 0871 384 2152* or +44 121 415 7047 from overseas

*Calls to this numbers are charged at 8p per minute from a BT landline. Other telephony providers costs may vary. Lines are open 8.30am to 5.30pm, Monday to Friday