Please see below for shareholder frequently asked questions. Click on the questions to reveal the answers.
When is your year end?
Our year end is 31 December.
Where are your shares traded?
National Express Group shares are traded on The London Stock Exchange under the RIC code of NEX.
How can I check your share price progression?
Simply access the Share Price Information page for the latest price. Our share price can also be found in most newspapers and through online financial news sites.
When is your next results announcement?
Please refer to the Financial Calendar under Investor Centre.
How do I get a copy of the Annual report?
The quickest way to get our annual reports is by downloading them.
When is the AGM?
Details of key company events can be found on the Financial Calendar.
Who are your registrars?
Equiniti Limited are our registrars. They can be contacted via the Shareholder Helpline on 0871 384 2152*. For more information, access the Registrar Details page.
What does the Registrar do?
The Registrar keeps a register of names and addresses of shareholders and the number of shares held. The Registrar also issues dividend cheques and share certificates. You should inform the Registrar of any change of address. Access the Download Forms page to find out more information.
How do I buy and sell shares?
You may use a stockbroker, bank or 'share shop' that offer services to buy and sell shares. Commission charges may vary between organisations. Alternatively you may use the Sharedealing Service provided by Equiniti Limited.
Do you provide a low cost share dealing service?
Equiniti Limited provide a postal or telephone share dealing service at competitive rates. Further details are available on the Sharedealing Service page. Alternatively you may wish to use your own broker or bank.
Can I transfer my shares into an ISA?
We do not offer this service at this time.
How do I transfer shares into another person's name?
You do not always need to use a bank or stockbroker to buy and sell shares. Shares may be transferred to another person by using a stock transfer form. Stock transfer forms are available from the Registrar on the Shareholder Helpline number - 0871 384 2152* who can also give you further details of how the process works. Access the Download Forms page to find out more information.
When are the dividend payment dates?
Please refer to the Financial Calendar. You can also access the Dividend Information page which will provide you with forthcoming dividend payment dates and historical eps performance data.
Can I have my dividends paid directly into my bank account?
Yes. You may download a mandate form or contact the Registrars Shareholder Helpline on 0871 384 2152* and request a form to be sent to you.
Can I have my dividends paid as extra shares?
We do not offer this service at this time.
I haven't received my dividend yet - where is it?
Please contact the Registrars via the Shareholder Helpline on 0871 384 2152*.
What do I do if I have lost my share certificate?
If your certificates are lost or stolen the Registrar can arrange for a duplicate certificate to be issued. Contact the Registrar on the Shareholder Helpline number 0871 384 2152*. The Registrar will need to arrange for you to complete an indemnity covering the company for any loss arising from a dispute as over who owns the shares. There may be a charge payable.
How can I confirm how many shares I hold?
Please contact the Registrars via the Shareholder Helpline on 0871 384 2152*. You can also check your shareholding online at www.shareview.co.uk.
I have changed my address or name - what do I need to do?
Access the Download Forms page to find out more information. Alternatively, you should write to the Registrar at Equiniti Limited, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA informing them of your change of address. Correspondence should refer to National Express Group PLC and state clearly the registered name of the holding. If you need further help, please contact the Registrars via the Shareholder Helpline on 0871 384 2152*.
Do you provide any shareholder incentives?
We do not provide any discount on our services as we believe that shareholders should benefit from the business through increased profits.
Why do I receive more than one copy of the report and accounts?
There may be more than one account registered in your name. Please contact the Registrars via the Shareholder Helpline on 0871 384 2152* to amalgamate your accounts.
Can I donate my shares to Charity?
This can be done using the ShareGift Service.
*Calls to this number cost 8p per minute from a BT landline, other telephone providers' costs may vary. Lines open 8.30am to 5.30pm, Monday to Friday.