National Express Group, one of the UK's leading train operating companies, is to seek an urgent meeting with Network Rail and the Office of the Rail Regulator regarding the severe disruption that its one railway customers, using services in and out of Liverpool Street station, are experiencing as they enter the new year.
Commenting on the disruption David Franks, Chief Executive of National Express train businesses said: "Today a large number of our customers who would normally use our one railway services are unable to travel. This is not acceptable. We have worked with Network Rail over the past eighteen months on the planned engineering work programme that was to be undertaken at Liverpool Street station over the Christmas period. This was scheduled to be completed by last night for full operation of services this morning. However, only early this morning we were advised that the disruption would be ongoing into today and still at this time we have no firm indication of when full services will be operating again. This is not acceptable and will be seeking an urgent meeting with Network Rail to understand how this situation has arisen."
David Franks continued; "Whilst Network Rail appear to have planned engineering work on a route by route basis over the holiday period they have failed to look at the national picture particularly the resourcing required and, as a result, we have large sections of the railway that customers are unable to access. Over this holiday period Network Rail appear to have bitten off more than they can chew and not taken into consideration the needs of our customers. We will be asking the Office of the Rail Regulator to carry out a full investigation to establish what caused these events and demanding that this situation does not arise again over a period when travel is at a peak."
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Notes to Editors
one railway operates all services out of Liverpool Street station covering the East of England.
For further information:
Nicola Marsden 07721 576117
National Express Group
For latest travel information 020 7549 5966 /www.onerailway.com