Press releases from businesses across the National Express Group.
National Express train operator c2c which operates train services from London Fenchurch Street to East London and Essex, has been short-listed in the
Transport Operator of the Year category at the National Transport Awards 2011.
The 2011 National Transport Awards will be held at the Lancaster London Hotel on 6 October, the awards recognise excellence and achievement in the transport world.
Julian Drury Managing Director of c2c said: "I am extremely proud of the record-breaking c2c team for being short-listed for a National Transport Award, they greatly deserve this recognition. These awards acknowledge achievement across the whole of the transport sector, so it is a particularly significant feat to be considered for this award.”
c2c has been short-listed for the Transport Operator of the Year award for their industry-leading approach to delivering their train services to customers in East London and Essex, including consistently high levels of train service performance and customer satisfaction.
c2c has also just won the inaugural National Rail Award for the best ‘Suburban & Metro Operator 2011’.The judges commented that c2c stood out from the crowd amongst train operating companies. The award was open to train operators who run suburban, metro or light rail operations into or within major transport hubs such as London, Birmingham, Liverpool, Manchester, Glasgow or Newcastle. This is the second year in a row c2c has won a major National Rail Award, last year the train operator won the 'London Commuter Operator’ award.
c2c holds the UK records for the highest annual punctuality by a franchised train operator at 96.7% and the record for any 4-week performance period at 98.8%.
c2c has also delivered the leading performance in the UK rail industry for 6 of the last 7 months since February 2011.
Customer satisfaction with c2c services, measured 91% in the latest National Passenger Survey in spring 2011 – the joint highest amongst franchised rail operators in the UK.