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Press releases from businesses across the National Express Group.

c2c Asks Customers How We Can Do Even Better
28 Jul 2011

As an industry-leading provider of train services with record levels of punctuality, National Express train operator c2c is always looking at ways to further improve the service it offers their customers.

As part of this initiative, c2c will be running a series of focus groups this summer to hear customers’ views on how services could be further improved.

c2c is looking for volunteers to take part in the focus groups to contribute ideas, views and feedback on a wide range of topics such as timetables, train frequency and calling points, journey times, buying tickets and travel information.

The company is looking for as wide a range of views as possible, including those from business or leisure, everyday or even occasional travellers.

Julian Drury Managing Director of c2c said:

“We are always determined to provide the best service possible for our customers. An important part of this is understanding as accurately as possible what it is our customers want. Whether you’re a regular commuter, or simply travel for leisure every now and again, we’d really like to hear your views on what we can do to improve the service you receive. So please do apply to participate in one of the focus groups.” 

 If you are interested in taking part in one of the focus groups then please visit the c2c website at: for more information and to find out how you can take part.