HOWZAT! 4 out of 4 as c2c pushes the boundary again
National Express train operator c2c has reached the top of the national punctuality table for the fourth month in a row, with another four-week period of rail industry-leading performance.
The punctuality of Britain's franchised train operators is measured every four weeks by Network Rail and official rail industry figures released today confirm that 97.5% of c2c's trains ran to time in May, that's nearly 49 in every 50 trains running on time.
This latest achievement by c2c in delivering leading performance for February, March, April and now May 2011, demonstrates again the excellence and consistency of service the c2c team provides for its customers in East London and South Essex.
Julian Drury Managing Director of c2c said: "The c2c team continue to push the boundaries in delivering high standards of train service punctuality. I am really proud of their commitment and passion for excellence in topping the punctuality table once again with 97.5% of our trains on time, making it an impressive four months-in-a-row."
Andrew Munden, Network Rail route director, said: "Passengers travelling with c2c have one of the best rail services in the country and we're determined to help them keep it that way. Our prime focus is to provide c2c with a safe, reliable railway on which to run their trains and we'll continue working together to deliver the best possible service for them and their customers."
c2c already holds the UK records for the highest annual punctuality by a franchised train operator at 96.7% and the record for any 4-week performance period at 98.8%. Customer satisfaction with c2c services, measured in the National Passenger Survey in both spring and autumn 2010 was 91%.
Notes to Editors
c2c achieved a service punctuality of 97.5% for the four week period ending 28 May.
c2c achieved 96.33% in April, 97.4% in March and 96.5% in February 2011.
About c2c: c2c operate services between Fenchurch Street and Shoeburyness serving 26 stations in South Essex, 24 of which are directly managed by c2c. The c2c route comprises 128.7km and 32m journeys are made on the network each year. c2c employs 650 people.
About National Express UK: National Express UK Limited includes National Express coaches, National Express West Midlands, National Express Coventry, National Express Dundee, National Express East Anglia, c2c, Kingsferry; the Midland Metro and Eurolines.
About National Express Group: More than 700 million passenger journeys a year are made worldwide on our bus, train, light rail and express coach operations. We deliver services in the UK, North America and Spain. Our 38,000 employees are committed to improve the quality of life for all through travel.