91% of c2c customers are satisfied in latest National Passenger Survey
The latest National Passenger Survey (NPS) figures released today by Passenger Focus show National Express train operator c2c continuing to deliver excellent levels of customer satisfaction in achieving 91% overall customer satisfaction in the Autumn 2011 survey.
This continued high level of customer satisfaction achieved by c2c reflects the efforts made in delivering industry leading punctuality and performance. c2c is the highest performing train operator in Britain with an annual average punctuality of 96.7% for the year ended 7 January 2012, the best punctuality in the rail industry. The company's fleet of Class 357 trains are also continuing to perform excellently and are amongst the most reliable fleet of trains in the country.
Speaking about the survey results, Julian Drury, Managing Director of c2c said: "I am very pleased that the latest National Passenger Survey results for c2c demonstrates once again that we're continuing to provide our passengers with excellent standards of customer service and high levels of train service punctuality.
"In consistently delivering customer satisfaction levels of 90% or above, I am proud of everyone in the c2c team for their hard work in meeting our customers' expectations for high standards of service and performance. We will continue to work towards further improvement."