c2c finish the year as UK's most punctual rail company
National Express train operator c2c has recorded Britain's best ever annual punctuality results in new figures covering the year 2012/13 published today - as the company launches a new campaign to reduce delays caused by passengers falling ill.
97.2% of c2c trains were on time in March under the rail industry's official Public Performance Measure - more than for any other train operator. This means c2c has topped the punctuality table for the year to 31st March 2013 with 97.5% of trains arriving on time - a better performance than any other train operator in the UK has ever recorded.
While overall delays for c2c passengers are down by 20% in the past year, the amount of delay caused when a passenger is taken ill has soared by nearly 90% in the past three months. So far in 2013 there has been an average of six ill-health events a month, typically causing almost an hour's delay to passengers each time.
Therefore c2c are launching a new customer awareness campaign today, offering the following simple advice to passengers:
- If you feel unwell, don't get on board - seek help from staff at the station
- If you start feeling ill when you're already on a train, get off at the next stop. That's the best place where we can help you
- Give yourself the right start to the day - don't skip breakfast, and if the warm weather ever comes, travel with a bottle of water
c2c Managing Director Julian Drury said: "We've recorded our best ever year for punctuality, and delays on c2c are rarer than ever. But one area where delays are increasing is when passengers fall ill - especially in peak hours, when a short delay to just one train can have a big knock-on impact on other services. We know nobody wants to be ill onboard a train, and that's why we've issued this simple advice to passengers. Everyone wants to reduce the number of times incidents like this happen."