c2c stars recognised in annual RailStaff Awards
Eleven individual members of staff and two teams from National Express train operator c2c have been heralded for their efforts at the annual RailStaff Awards, with Southend Central employee Ashley Cosker winning the national Outstanding Customer Service Award.
Ashley won the award for his efforts in tracking down a customer's missing iPhone in June 2012. He was working at Southend Central when the phone was reported missing, and used his own personal mobile to help track the missing device. Ashley and the customer traced the signal to a nearby college, where it had just been handed in to the reception.
Two c2c managers were also Highly Commended by judges in the Manager of the Year Award. Cassandra Sutton, who manages c2c's stations from Fenchurch Street to Upminster, and Julie Davis, who manages stations on the Tilbury Loop, were both praised by judges for how they had led their teams over the past year.
The thirteen c2c finalists, who were all nominated by their colleagues, were:
- Paul Bassett - Rail Manager of the Year
- Ashley Cosker - Outstanding Customer Service Award
- Julie Davis - Rail Manager of the Year
- Mustafa Eray - Station Staff of the Year
- David House - Train Driver of the Year
- Maria Kemp - Graduate of the Year
- Jack Miller - Lifesaver Award
- Geoff Powell - Charity Award
- Les Thorington - Lifetime Achievement award
- Anthony Steel - Station Staff of the Year
- Cassandra Sutton - Rail Manager of the Year
- c2c Service Delivery Centre, based at Upminster - Rail Team of the Year
- c2c "Responsible Persons" team, based at Fenchurch Street - Rail Team of the Year
Speaking after winning his award, Ashley said: "I'd like to thank all the people who nominated and voted for me, and my work colleagues, also my fiancée Karen for supporting me and keeping me on track."
Tom O'Connor, Managing Director of Rail Media who run the awards, said: "Congratulations to Ashley Cosker. This is a great story. It reads like something out of a spy thriller. It is not just e-ticketing and information apps we see being put to good use by train companies but railway staff who think on their feet and use the latest in new technologies to push the boundaries of customer service."
Hugh Jennings, c2c Head of Retail, said: "Well done to all c2c finalists who were nominated for their efforts, and we're really pleased for Ashley - he showed great initiative and determination in helping this customer. Ashley can be proud that he was nominated by his colleagues - it's not only our customers who appreciate the value of providing great service, but also our staff."
The annual RailStaff Awards are open to all employees within the rail industry, with finalists nominated and voted for by their colleagues and peers, then judged by leading industry experts.