Once, twice, three times amazing - third time’s a charm for National Express in customer satisfaction survey
An independent new survey has for the third time shown National Express customers are more satisfied than those of competitors – while also revealing the coach operator continues to drive forward satisfaction.
For a third consecutive survey, the UK Customer Satisfaction Index (UKCSI) places National Express ahead of competitors, ranking the UK’s largest coach operator highest for overall customer satisfaction compared to other coach, bus and train operators.
On top of this, the coach operator has also improved on its own overall satisfaction results year-on-year – an illustration of the coach operator’s relentless commitment to giving customers the best experience possible.
Published twice yearly by the Institute of Customer Service, which surveys thousands of customers about their experiences with different brands, the UKCSI assesses a range of priorities which include: Quality and efficiency; ease of doing business; openness and transparency and information and advice.
The 2016 survey shows when compared to customers of other road and rail transport providers, people are:
- More likely to recommend National Express
- More likely to remain a National Express customer
People surveyed also revealed they rank National Express higher than other coach bus and rail operators in terms of its reputation and caring about customers.
Tom Stables, National Express UK Coach Managing Director said: “There is no bigger accolade than customer satisfaction so we’re really pleased the message we’re strongly delivering on the things that matter is loud and clear. We’ve always said excellent customer service never stands still, which is reflected in our own scores, which show a marked improvement from our previous position as the top ground transportation provider in 2015.”