89% of passengers happy with Coventry buses
Coventry Master Drivers
The latest survey of National Express bus passengers in Coventry shows that 89% of them are happy with the service they receive.
Research carried out nationwide during 2016 by the independent group Transport Focus shows that almost nine out of ten of National Express Coventry’s passengers are very or fairly satisfied with their journeys. The operator’s overall score is 5% higher than the 84% awarded in last year’s survey.
The survey was carried out in autumn 2016, and the results reflect customers’ opinions on various aspects of bus travel, including how long they have to wait for a bus, the punctuality of the service, and how long their journey took.
All the survey questions about Coventry drivers - their appearance and helpfulness - scored higher by at least 3% than last year.
Managing Director of National Express West Midlands, Peter Coates, said:
“I’m glad to see that even more of our Coventry passengers are happy with the service they’re receiving.
“I’m particularly proud of our drivers and it’s nice to know that our customers do appreciate them. We have 38 Master Drivers working out of Coventry garage. Master Drivers are specially selected and trained over and above regular driver training in safe and smooth driving and customer service.
“We pay close attention to what passengers tell us in Transport Focus’ survey and we use their experiences to improve our services even more.”