Corporate Responsibility

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ACoRP
Association of Community Rail Partnerships

AVL
Automatic Vehicle Location

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BAA
British Airports Authority

BiE
Business in the Environment

BICS
British Institute of Cleaning Sciences

BTEC
Business and Technology Education Council

BTP
British Transport Police

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CCTV
Closed-circuit television

CMI
Chartered Management Institute

CNG
Compressed Natural Gas

CO2
Carbon dioxide, a major greenhouse gas

CO2e
The universal unit of measurement used to indicate the global warming potential of different greenhouse gases

COSHH
Control of Substances Hazardous to Health

CPT
Confederation of Passenger Transport

CR
Corporate Responsibility. A term used to describe socially responsible business practices.This covers a wide range of issues such as: corporate governance, stakeholder engagement, workplace, marketplace, environment and the community

CSA
Customer Service Academy

CSC
Customer Service Centre

CSI
Customer Satisfaction Index

CVP
Clean Vehicle Programme

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DDA
Disability Discrimination Act

DfT
Department for Transport

DNA
The name of the Group’s leadership development programme

DPTH
Disabled Person Travel Helpline

DQM
Driver Quality Monitoring

Drive-Cam
On board safety monitoring system of driver performance

Durham
Durham School Services

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ECCM
Edinburgh Centre for Carbon Management

ETS
Emissions Trading Scheme

EU
European Union

EURES
European Employment Service

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Gateway checks
Police cordons undertaken on buses in the West Midlands

GHG
Greenhouse gas

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HC
Hydrocarbon

HOV
High Occupancy Vehicle

HR
Human Resources

HST
High speed train

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IiP
Investors in People

ISO
International Standards Organisation

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JPIP
Joint Performance Improvement Plans

JSP
Journey Solutions Project

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KPI
Key Performance Indicator

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LCVP
Low Carbon Vehicle Partnership

:

Low Carbon Group
An action and advisory group to provide a forum (Vehicle Partnership) through which partners can work together towards shared goals. Partners will take the lead in the transition towards shared goals and the transition to a low carbon future for transport in the UK

LPG
Liquefied Petroleum Gas

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MML
Midland Mainline

NAEI
National Atmospheric Emissions Inventory

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NOx
Nitrogen Oxides

NPS
National Passenger Survey undertaken by the rail industry to gauge passenger satisfaction

NVQ
National Vocational Qualification

NX
National Express Group

NXCSI
National Express Customer Satisfaction Index

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OFR
Operating and Financial Review

OVA
Obstructive Sleep Apnoea

OHSA
Occupational Health and Safety Act

OUST
Operation Safer Travel

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PIC
Alsa Information Point for drivers

Punto de Información al conducto
Driver Information Point

PiP
Punctuality improvement Partnerships

PlusBus
A product provided by Journey Solutions which will give passengers unlimited travel on any bus transport when they finish their journey travelling by rail

PM10
Particulates

P-MIP
Performance Management Improvement Process

PPM
Public Performance Measure

PSV
Public Service Vehicle

PTE
Passenger Transport executives

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Quality Partnership
A formal partnership arrangement used in the bus industry

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ROSCOS
Rolling stock companies

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SMS
Short Messaging Service

SPAD
Signal Passed at Danger

SQP
Statutory Quality Partnership

VPSZ
Segregation of Vehicle and Pedestrian Safety Zones

SVQ
Scottish Vocational Qualification

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TfL
Transport for London

TOC
Train Operating Company

TGM
Tellings Golden Miller

TWM
Travel West Midlands

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VOSA
Vehicle and Operator Services Agency

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WBCSD
The World Business Council for Sustainable Development

WWF
World Wildlife Fund

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