Corporate Responsibility

The launch of our Purpose, Promise and values became the foundation for our Learning and Development activity in 2008 and we focused our attention in 4 key areas:

• Aligning People and Management development initiatives to our Purpose Promise and Values
• Aligning our DNA performance management tools to our strategic goals, Purpose Promise and Values
• Increasing the skills of our team leaders and first level leaders through an enhanced CMI Diploma programme
• Identifying and developing emerging talent within the organisation through our DNA succession planning process

Our employee survey results improved across the UK, with a higher return rate (3%) and a significant increase in employee engagement in specific areas of the business.   The survey results provided us with feedback that has resulted in a number of improvement initiatives such as increased communication between management and staff, enhanced appraisal and talent mapping processes and increased visibility of management in operational environments.

Our recruitment process focuses on behaviour rather than skill, ensuring we employ people who can live our values, and our induction process has been reviewed across the UK to ensure we retain and develop our newly hired people.