Media Centre

A warm welcome for customers at key National Express East Anglia stations

05 Jun 2008

Train operator, National Express East Anglia, is taking steps to improve customer service at London Liverpool Street and Norwich stations by introducing new ‘Welcome Hosts’ who will greet passengers and provide help and information.

The hosts will enhance the provision of timetable information and answer specific enquiries about journey times and other queries that customers might have, as well as offering a friendly, welcoming face at the stations.

At Liverpool Street, six hosts have joined the customer service team and are already helping to improve information provision to passengers on the platforms.

Meanwhile at Norwich, a new ‘Welcome Host’ has joined the team and has been greeting passengers during the busy morning peak period.

London Terminals Manager, Paul Barnfield, said:

‘London Liverpool Street and Norwich are two of our key stations, particularly for day-trippers and tourists. The Welcome Hosts will be providing a very important service by being on hand to answer their queries and provide assistance to make their journeys as simple as possible.’

At Liverpool Street ‘Welcome to the Team’ boards will also be erected to let customers know who does what at the station, making it easier for passengers to direct enquiries and comments to the appropriate manager.

ENDS

For more information contact:
National Express East Anglia Press Office
t: 0207 549 5966/64 (ask for Peter Meades or Ellen Rossiter)