Media Centre

c2c achieves its best-ever train service punctuality

10 Mar 2009

Essex train operator c2c - part of the transport group National Express - is celebrating the achievement of its highest-ever annual average figure for train service punctuality in official figures which monitor the performance of train services over an average 12 month period.

In the year up to 28 February 2009, trains operated by c2c achieved an average punctuality level of 95% making c2c one of the top performing train operators in the country.

c2c has consistently delivered good levels of train service performance, and these latest figures show that its customers are benefiting from the best-ever punctuality on the c2c routes from London Fenchurch Street serving East London and Essex, including Tilbury, Basildon, Southend Central and Shoeburyness.

The delivery of these excellent performance results has been supported through similarly good reliability figures for c2c’s fleet of Class 357 electric trains which have performed to the highest level of reliability of any fleet of trains in the country.

Speaking about the latest punctuality figures, Julian Drury, Managing Director for c2c said:

“I am delighted that our customers are travelling on train services which are now performing at the best-ever level of punctuality on the c2c routes.

“These figures reveal that the attention to detail and teamwork that our staff deliver day-in and day-out in focusing on the provision of a reliable train fleet, and a dedicated approach to all the customer service and operational discipline required in running a punctual train service is really paying off.

“We will continue to focus all our efforts in maintaining these high standards and in working with our partners to deliver further improvement.”

ENDS

Notes to Editors

The annual average performance figure measures how trains perform over a 12 month period, assessing the performance of each train in providing an accurate picture of the average punctuality.

For further information please contact the c2c Press Office on: 0207 549 5966