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Seat reservations on East Coast and East Anglia train services

12 May 2009

From Sunday 17 May, a £2.50 booking fee will apply to some seat reservations on National Express East Coast and National Express East Anglia.

Seat reservations made on some Standard Class ticket types are optional for the customer and could apply to about 25% of people travelling. If a customer does not want to reserve a seat, there is no charge.

This does not apply to any Advance Purchase tickets, First Class tickets, Season Tickets, customers with a Disabled Railcard or assisted passengers.

A National Express spokesperson said, “We want to improve the on-board environment for our customers.  We do find that people are often reserving multiple seats as they’re not sure which train they are going to catch.  Whilst we understand this, by asking people to pay for a seat reservation, seats will no longer be left empty with a reserved sign, therefore being made available for other customers to use.”

Notes to editors

Standard ticket types include anytime, off-peak, super off-peak, weekender tickets