Media Centre

National Express East Anglia records its highest punctuality figures

17 Jun 2009

Train operator National Express East Anglia (NXEA) has recorded its highest train service punctuality figure since the current franchise began in April 2004. During the four-week period ended 30 May, trains operated by NXEA across its network recorded an average punctuality of 94.3%.

Performance figures which measure all trains every day for the specific route groups across the NXEA network show that train punctuality in May was recorded at the following route-by-route levels in achieving the overall average punctuality of 94.3%:

Rural   (Norwich to Cambridge, Great Yarmouth, Lowestoft & Sheringham)                                    95.6%

            (Ipswich to Cambridge, Felixstowe, Lowestoft & Peterborough)

Metro (Southend Victoria, Shenfield, Romford & Ilford to London)                                                     95.4%

West Anglia (Cambridge, Harlow, Hertford East, Enfield & Chingford to London)                            94.9%

Stansted Express (Stansted Airport to London)                                                                                 92.7%

Mainline (Norwich, Ipswich, Colchester, Harwich, Clacton, Braintree & Chelmsford to London)     92.0%

Both the Rural routes punctuality of 95.6% and Metro routes punctuality of 95.4% are the best four-week figures recorded for these areas since the start of the current franchise in 2004.

Andrew Chivers, managing director for National Express East Anglia said: “We are pleased that the punctuality of our trains during May was the best we have achieved since the start of the current franchise. I would like to thank our employees for all their efforts towards improving punctuality, and we recognise there is still much work to do in delivering consistently high standards of train service performance for our customers, and we are continuing to work in partnership with Network Rail towards this aspiration. “

ENDS

Notes to Editors

The moving annual average (MAA) punctuality performance for NXEA measuring how trains perform over a 12 month period is currently at 90.5%. NXEA is working in partnership with Network Rail to further improve the annual average punctuality to 91% and above. There has been a steady improvement in the MAA since the start of the current East Anglia franchise, which stood at 85% in April 2004.

The previous highest four-week punctuality figure was recorded in April 2008 with punctuality of 92.9%.

For further information about this press release, please ring the National Express East Anglia Press Office on 0207 549 5966