Our Values case studies
Find out more about some of the work we are doing across the Group to reflect our Values
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100% safety accreditation
National Express is the first US school bus company to have achieved the benchmark American National Standards Institute recognition for its safety.
Adopt a route
The councillors regularly travel on the routes and see for themselves the issues which customers raise.
ALSA Marrakech driver training team
Our ALSA business in Marrakech operates a busy urban bus network served by 200 vehicles. Driving conditions are sometimes challenging and drivers have to be particularly vigilant to the actions of other road users.
ALSA partnership with Unicef in Morocco
In 2007 ALSA and UNICEF formed a permanent alliance to promote UNICEF's work, and financially support its international programmes for the protection and development of infant children.
ALSA works with the Integra Foundation
The Integra Foundation is a non-profit organisation founded in 2001 whose objective is to integrate people with a disability or who are at risk social exclusion into the world of work .
Blue Valley School
The school buses we run in North America are part of the fabric of the local communities they operate in. They provide a vital link which ensures students reach school safely.
BS OHSAS 18001 certification
UK Coach achieved a major milestone in its approach to managing safety when it was awarded 96% – the highest mark ever given on a first audit by the British Safety Council.
c2c Live app and free Wi-Fi
The retention of the c2c franchise has enabled the launch of a raft of new customer benefits. The c2c team worked hard to deliver many of these for the start of the new franchise in 2014.
c2c top commuter rail service
Our focus on operational excellence has been reflected in the achievements of c2c, our UK rail division which operates services between London and Essex.
c2c's Job Start
For more than a decade, c2c has been operating a scheme that offers free travel to job interviews and for new job starters to help encourage unemployed people to take jobs that involve commuting.
Committed to paying the Living Wage
National Express has committed to become an accredited Living Wage employer in the UK.
Commonwealth Games England partnership
At National Express we strive for excellence in all we do so it makes sense for us to invest in others that do the same.
National Express was awarded the contract for fixed-route transit and daily commuter services with the Piedmont Authority for Regional Transportation (PART) in Greensboro, North Carolina, USA in November 2012.
Customer Service Week
To support Customer Service Week (7-13 October 2013) people right across the National Express Group, including managers and office-based teams, got out and about to support their local customer facing teams. And, of course, talk to their customers.
Customer view from regular commuter
Phil works in London for a digital agency, and has been commuting daily with c2c from Leigh-on-Sea for the last four years.
Driving Out Harm
The Driving Out Harm programme encourages staff to make sure that their workplace is safe and that they put the safety of customers and colleagues first at all times.
EFQM at c2c
c2c has scored top marks in a European-wide assessment of business management.
Employee Charity Panel
The National Express Employee Charity Panel was first launched in 2009 and it has since made hundreds of grants to various charity and community groups that are actively supported by our employees.
The level of employee engagement, compliance with our policies and people management standards are monitored at divisional level through employee and customer feedback and internal human resource management systems.
Group Values Awards
The Values Awards programme was launched, right across the National Express Group during 2012.
A purpose built health bus, complete with a fully trained nurse and consultation rooms, is now visiting National Express bus garages offering free health advice and support to all employees.
Local focus for employee matters
A new way of engaging with employees was piloted in UK Bus.
Making coach travel accessible
We are committed to providing affordable transport that is accessible to all and as part of this are proud to be on track to be fully wheelchair accessible six years ahead of compulsory legislation.
Master Driver programme
The National Express Master Driver programme was created across the Group to encourage and recognise excellence in driving. It provides a framework to measure the performance of drivers and identify those with an impeccable safety record and outstanding driving skills.
In 2013 National Express delivered a wide-ranging package of support for the military, a commitment which was showcased when we were selected as the inaugural company to sign the government's new Corporate Covenant.
National Express Coach Youth Promise
In July 2014 National Express Coach launched its Youth Promise – an industry-leading package of commitments for young people.
North American Transit goes HIP
All three of our North American Transit businesses (fixed route, paratransit and disabled transportation) recently held a Hazard Identification Programme (HIP) asking all employees to identify and report any local safety issues.
Pride of Britain Awards
National Express is the official travel partner for the Daily Mirror's Pride of Britain Awards, the biggest event of its kind in the UK.
Routes to Work
Our groundbreaking Routes to Work partnership with JobCentre Plus is helping to ensure that there are more women and young people in our employment, through the 1,700 new job opportunities we have created over the last three years.
Safer Travel Partnership
Our award winning Safer Travel Partnership with Centro, West Midlands Police and British Transport Police has led to a 61% fall in on-board anti-social behaviour and crime over the last five years, according to independent figures.
Supporting the Special Olympics in the USA
The care Durham School Services has for the students we serve in the USA extends beyond the school bus door. Our drivers around the country get involved with "their" kids and their communities, organizing school sponsorships, holding fundraisers and toy drives, raising money for scholarships, donating field-trip service, and more.
Since the start of 2011, we have been working with Transaid to improve driving standards and safety in Tanzania.
UK bus customer satisfaction
An independent study conducted by transport watchdog Passenger Focus shows that bus services in the West Midlands have improved more than in any other part of the country.
UK Coach wins Sword of Honour for safety
UK Coach is driving from the front in terms of safety after winning a top award by the British Safety Council.
Zero result on SPADs
A key safety priority for all rail operators is ensuing that no signals are passed at danger (SPADs).