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Adopt a route
The councillors regularly travel on the routes and see for themselves the issues which customers raise.
c2c Live app and free Wi-Fi
The retention of the c2c franchise has enabled the launch of a raft of new customer benefits. The c2c team worked hard to deliver many of these for the start of the new franchise in 2014.
c2c top commuter rail service
Our focus on operational excellence has been reflected in the achievements of c2c, our UK rail division which operates services between London and Essex.
National Express was awarded the contract for fixed-route transit and daily commuter services with the Piedmont Authority for Regional Transportation (PART) in Greensboro, North Carolina, USA in November 2012.
Customer Service Week
To support Customer Service Week (7-13 October 2013) people right across the National Express Group, including managers and office-based teams, got out and about to support their local customer facing teams. And, of course, talk to their customers.
Customer view from regular commuter
Phil works in London for a digital agency, and has been commuting daily with c2c from Leigh-on-Sea for the last four years.
Making coach travel accessible
We are committed to providing affordable transport that is accessible to all and as part of this are proud to be on track to be fully wheelchair accessible six years ahead of compulsory legislation.
UK bus customer satisfaction
An independent study conducted by transport watchdog Passenger Focus shows that bus services in the West Midlands have improved more than in any other part of the country.