The successful retention of the c2c franchise has enabled the launch of a raft of new customer benefits. The c2c team worked hard to deliver many of these for the start of the new franchise on 10 November 2014.
We were able to introduce a new app called c2c Live which provides a one-stop-shop for passengers with everything from personalised journey information to buying tickets, and even paying for car parking. Developed with IBM, this is the first app made by a UK rail company to include nationwide door-to-door public transport journey planning, enabling users to plan a route for any journey anywhere in the UK. In future, customers will also be able to use their c2c Live app to register for automatic refunds, which will be paid out whenever they are delayed by as little as two minutes.
Supporting the launch of c2c Live, we introduced free Wi-Fi at all stations, and will be extending this in future to operate on board trains. With download speeds of up 50mb/s, the service is the fastest in the UK rail network.
Welcoming these new benefits, Rail Minister Claire Perry said: “Passengers deserve the best from our railways, and they will see real benefits from this franchise, with new and improved trains and extra services. The technology improvements that I have seen will also make planning journeys and buying tickets easier than before.”