Every division conducts an annual employee survey, except in ALSA where they hold one every two years.
These confidential surveys are run by independent companies: VaLUENTiS in the UK; TNS Employee Insights in North America; and ALCOR in ALSA. The results of these provide a measure of employee engagement and influence how we make National Express a better place to work.
The table below shows our employee engagement scores over the last four years. We continue to record high scores across the Group. For the third year running, UK Coach has registered the highest score for the bus and coach industry in the VaLUENTiS database at 732. UK Bus achieved it highest ever engagement score of 692, ahead of the bus and coach industry average of 672. North America, using a comparable methodology, scored 805 and Bahrain, which completed its first survey, scored 789.
These survey results, the commitment to invest in our staff and the innovations we are bringing to this area demonstrate the seriousness with which we take our People Value to ‘develop the talents, reward the exceptional performance and respect the rights’ of our employees.
Our Master Driver programme has continued to champion best practice in driving, with 4,800 drivers either qualified to Master or Advanced Driver standard across Spain, Morocco and the UK. Master Driver provides a framework to measure the performance of drivers and identify those with an impeccable safety record and outstanding driving skills.
Our innovative Health Bus in UK Bus continues to support the wellbeing of our employees, and was recognised with a Nursing in the Community award at the UK Nursing Times Awards – the leading awards for the nursing profession. Similar health checks have been introduced in other areas of the Group.
Our commitment to our people
We have a number of policies in place to protect the rights of our employees. Our Workplace Rights Policy and Human Rights Policy have been in place for a number of years and are published on our website. We investigate and take appropriate action to deal with any alleged breaches of these policies. Wherever our employees choose to be represented by unions, we actively seek to maintain relationships based on mutual respect and transparency.
We recognise the importance of the provisions of the Modern Slavery Act, which came into effect in 2015. The Group has a zero tolerance approach to modern slavery and human trafficking and remains committed to strengthening its practices to uphold that approach. To reflect our commitment to acting ethically and with integrity, and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place in our business or supply chains, we have developed a number of initiatives in 2016, including the development of a new Modern Slavery Policy. We will be publishing a signed copy of the Group’s first Modern Slavery Statement on our website during the year. This statement will set out all steps taken by the Group in this financial year to ensure that there is no slavery or human trafficking in our business or supply chains. We will review the effectiveness of the steps we have taken each year and report on this in subsequent statements.