Safety

More than anything else, we value the safety of our customers, employees and the public generally. Nothing we do is worth getting hurt for and we will not do anything which causes harm.

To achieve this value, we are embedding a renewed safety culture within the Company. This has been initially driven from the top, with all senior managers required to demonstrate leadership on safety. During 2010 a new Group-wide safety programme was developed, called Driving Out Harm. It is being led personally by our Group Chief Executive and more than 200 senior managers in the Group attended safety leadership courses.

During 2011, all middle managers and supervisors will take part in safety training designed to embed our new global safety standards in the culture of the business worldwide. Safety must be the personal responsibility of all staff.

We have introduced new safety Key Performance Indicators to measure, consistently, how we are doing. And the rules governing bonus payments have been changed. In future, bonus payments will be even more closely aligned to both profit and safety performance.

We expect substantial improvements in 2011 based on what has been put in place, and aim for our safety record to be the best in the transport sector.