National Express Group serves more than one billion passengers a year worldwide on its bus, train, light rail, express coach and airport operations. Our 40,000 employees are dedicated to improving continuously the quality, value for money and, above all, the safety of all our services for our passengers.
We are a people business and work hard to retain people of the highest standard and to equip them with the tools they need to carry out their jobs effectively. We are committed to all our UK businesses gaining the Investors in People accreditation within three years.
We believe strongly in training and development and we have invested £5 million in our customer service training academies to date. In addition, we regularly monitor employee attitudes through Group opinion surveys to ensure we keep abreast of the issues that most concern our people and our progress in addressing them.
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