We're always ready to listen to our customers. We consult widely with customers and our stakeholders to make sure we know what you want, and how we can achieve it.
As part of our consultation for the Thameslink and Great Northern franchise, we have tried to demonstrate how we will build on the expertise acquired through all our rail franchises to improve the services currently provided. The task is to meet the needs of all the region’s communities, not via a global one-size-suits-all approach, but through a service shaped by consultation and dialogue with all our stakeholders.
But our experience will not be the only means by which the Thameslink and Great Northern franchise delivers benefits to both passengers and the regions it serves. Listening to the aspirations and needs of stakeholders has allowed us to learn where the key issues are and what is sought by both the many thousands of daily users and those who would travel by rail if it could be made easier.
A core team of experienced managers from across the National Express Group business worked on the bid for 12 months. The company has listened carefully to the concerns and suggestions that were raised about the new franchise in meetings with local councillors, MPs, Rail User Groups and County Councils. Key members of the bid team reviewed these aspirations before deciding which ones were able to be incorporated into the final bid document.
We believe that constant dialogue with stakeholders is an essential part of the bid process, and although we have now submitted our bid, we want to continue an open and honest, two way dialogue with our stakeholders.
If you have any questions or comments, please contact us:
Dominic Booth
Divisional Director South,
National Express Trains Division
75 Davies Street
London
W1K 5HT
Email: dominic.booth@natex.co.uk