The Board believes the Company should aim to lead the industry on safety and continuously seek to improve our standards.
Our safety agenda is aligned to that – led from the top and embedded in everything we do – and a rigorous governance framework underpins our approach. The Executive and Non-Executive Directors are regular visitors to our Customer Service Centres (‘CSCs’) to make sure we ‘walk the talk’ from the boardroom to our operations.
Chris Muntwyler, Chair of our Safety & Environment Committee, visited six student transportation and public transit CSCs in New York and Connecticut in February this year. Accompanied by Bob Ramsdell, the North American Chief Safety Officer, he met with local management and personnel and toured each centre looking into the safety processes in place, including driver coaching through the use of our smart camera system, DriveCam, reduction in speeding using GPS reports, facility safety, and vehicle maintenance and environmental procedures.
Discussions with drivers, mechanics, site managers and other staff enabled Chris to gauge the effectiveness of these programmes and the level of implementation at each centre.
Above left: Chris with the management team at our Stratford, Connecticut, CSC.
Above right: Chris discussing training processes with Mark Logan, Safety Manager at our White Plains, NY, SCS.