We are determined to provide you with the right support and help to deal with your query.
To ensure you get in touch with the right person to help you, we have provided contact details for all our main businesses.
If you have an enquiry about using one of our services please ensure you contact the appropriate customer service team in each business. The customer service teams can access the ticket and travel information needed to deal with your query.
National Express Coaches
For tickets, help with an existing booking and information about our coach services visit: www.nationalexpress.com
Use the online help centre to get answers to frequently asked questions or send an email: www.nationalexpress.com/help
Call: 0871 781 8181 for
- Bookings
- General travel enquiries
Note: Calls to this number cost 13p/min plus your telephone company's access charge. Opening hours are 10:00-18:00, seven days a week.
Call: 0371 781 8181 for
- Amendments
- After sales enquiries
- Assisted travel
- Cancellations
- Complaints
- On the day travel
- Refunds
- Validations
Note: Calls to this number are charged at local rate. Opening hours are 08:00-22:00, seven days a week.
Write to us at:
National Express UK Coach Customer Services
National Express House
Mill Lane
Digbeth
Birmingham
B5 6DD
You can also write to Chris Hardy, National Express Coach Managing Director at:
Chris Hardy
Managing Director
National Express Coach
National Express House
Mill Lane
Digbeth
Birmingham
B5 6DD
The Kings Ferry
For tickets, queries or information about our Kings Ferry coach services visit: www.thekingsferry.co.uk
Use the online help centre to submit a contact form or to send an email to sales@thekingsferry.co.uk
Call: 01634 377 577
Write to us at:
The Kings Ferry Ltd
The Travel Centre
Gillingham
Kent
ME8 6HW
Clarkes of London
For tickets, queries or information about our Clarkes coach services visit: www.clarkescoaches.co.uk
Use the online help centre to submit a contact form or to send an email to info@clarkescoaches.co.uk
Call: 0208 778 6697
Write to us at:
Clarkes of London
Kangley Bridge Road
Lower Sydenham
London
SE26 5AT
National Express West Midlands
National Express Coventry
Xplore Dundee
Midland Metro
For information about our bus services visit: www.nxbus.co.uk
For bus travel enquiries call: 0871 200 2233 (Traveline)
Send an email using the bus online contact form.
Call: 0121 254 7272
Please note this number should only be used for enquiries about the local bus services in the West Midlands, Coventry and Dundee, as well as the Midland Metro tram. The team on this number cannot deal with enquiries about National Express coach services.
Write to us at:
National Express UK Bus Customer Relations
51 Bordesley Green
Birmingham
B9 4BZ
ALSA
For information about ALSA's services visit: www.alsa.es or www.alsa.ma
Use ALSA's online help centre to get answers to frequently asked questions.
Send an email using the ALSA online contact form.
Call: (+34) 91 327 0540
Write to us at:
ALSA Customer Care Service
Servicio de Atención al cliente
C/ Miguel Fleta Nº 4
28037 Madrid (España)
National Express Germany
For information about National Express Germany's services visit: www.nationalexpress.de
Send an email to kundendialograil@nationalexpress.de or use our online contact form.
Call: (+49) 221 13 999 444
Write to us at:
National Express Rail GmbH
Maximinenstraße 6
50668 Köln (Germany)
Bahrain Public Transport Company
For information about our services in Bahrain please visit: www.bahrainbus.bh
Send emails to info@bahrainbus.bh or use our online contact form.
Call: +973 6631 1111
Write to us at:
Bahrain Public Transport Company (BPTC)
Depot 1087, Road 4025
Block 840, Isa Town
P.O. Box 33277
Southern Governorate
Kingdom of Bahrain
North America
For information about our services in North America please visit our North American website www.nellc.com or you can go directly to the relevant business website via the links provided below:
Durham School Services website: www.durhamschoolservices.com
Petermann Bus website: www.petermannbus.com
Stock Transportation website: www.stocktransportation.com
National Express Transit website: www.nationalexpresstransit.com
Trans Express website: www.transexpressnyc.com
The Provider Enterprises website: www.durhamschoolservices.com/pages/theprovider
Septran website: www.durhamschoolservices.com/Pages/septran
Safeway Training and Transportation Services website: www.safewaybus.com
White Plains Bus website: www.whiteplainsbusny.com
Ecolane website: www.ecolane.com
Group Registered Office
For further information relating to National Express Group please contact us at the address below:
National Express Group PLC
National Express House
Mill Lane
Digbeth
Birmingham
B5 6DD
Registered No: 2590560
Main Switchboard Tel: 0845 013 0130
Note: Calls to this number cost 3p/min plus your telephone company's access charge.
If you are a customer with an enquiry about using our services, please use the contact points listed above. If you are not sure of who you need to contact, call our main switchboard number.