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Customer contacts

We are determined to provide you with the right support and help to deal with your query.

To ensure you get in touch with the right person to help you, we have provided contact details for all our main businesses. 

If you have an enquiry about using one of our services please ensure you contact the appropriate customer service team in each business. The customer service teams can access the ticket and travel information needed to deal with your query. 

 

National Express Coaches

For tickets, help with an existing booking and information about our coach services visit: www.nationalexpress.com

Use the online help centre to get answers to frequently asked questions or send an email: www.nationalexpress.com/help

Call: 0871 781 8181 for 

  • Bookings
  • General travel enquiries

Note: Calls to this number cost 13p/min plus your telephone company's access charge. Opening hours are 10:00-18:00, seven days a week.

Call: 0371 781 8181 for

  • Amendments
  • After sales enquiries
  • Assisted travel
  • Cancellations
  • Complaints
  • On the day travel
  • Refunds
  • Validations

Note: Calls to this number are charged at local rate. Opening hours are 08:00-22:00, seven days a week.

Write to us at:

National Express UK Coach Customer Services
National Express House
Mill Lane
Digbeth
Birmingham 
B5 6DD

You can also write to Chris Hardy, National Express Coach Managing Director at:

Chris Hardy
Managing Director
National Express Coach
National Express House
Mill Lane
Digbeth
Birmingham
B5 6DD

 


 

The Kings Ferry

For tickets, queries or information about our Kings Ferry coach services visit: www.thekingsferry.co.uk

Use the online help centre to submit a contact form or to send an email to sales@thekingsferry.co.uk

Call: 01634 377 577

Write to us at:

The Kings Ferry Ltd
The Travel Centre
Gillingham
Kent
ME8 6HW

 


 

Clarkes of London

For tickets, queries or information about our Clarkes coach services visit: www.clarkescoaches.co.uk

Use the online help centre to submit a contact form or to send an email to info@clarkescoaches.co.uk

Call: 0208 778 6697

Write to us at:

Clarkes of London
Kangley Bridge Road
Lower Sydenham
London
SE26 5AT

 


 

National Express West Midlands

National Express Coventry

Xplore Dundee

For information about our bus services visit: www.nxbus.co.uk

For bus travel enquiries call: 0871 200 2233 (Traveline)

Send an email using the bus online contact form.

Call: 0121 254 7272


Please note this number should only be used for enquiries about the local bus services in the West Midlands, Coventry and Dundee. The team on this number cannot deal with enquiries about National Express coach services.

Write to us at:

National Express UK Bus Customer Relations
51 Bordesley Green
Birmingham 
B9 4BZ

 


 

ALSA

For information about ALSA's services visit: www.alsa.es or www.alsa.ma

Use ALSA's online help centre to get answers to frequently asked questions. 

Send an email using the ALSA online contact form.

Call: (+34) 91 327 0540

Write to us at:

ALSA Customer Care Service
Servicio de Atención al cliente
C/ Miguel Fleta Nº 4
28037 Madrid (España)

 


 

National Express Germany

For information about National Express Germany's services visit: www.nationalexpress.de

Send an email to kundendialograil@nationalexpress.de or use our online contact form.

Call: (+49) 221 13 999 444

Write to us at:

National Express Rail GmbH 
Maximinenstraße 6
50668 Köln (Germany)


 

Bahrain Public Transport Company

For information about our services in Bahrain please visit: www.bahrainbus.bh

Send emails to info@bahrainbus.bh or use our online contact form.

Call: +973 6631 1111

Write to us at:

Bahrain Public Transport Company (BPTC)
Depot 1087, Road 4025
Block 840, Isa Town
P.O. Box 33277
Southern Governorate
Kingdom of Bahrain


 

North America

For information about our services in North America please visit our North American website www.nellc.com or you can go directly to the relevant business website via the links provided below:

Durham School Services website: www.durhamschoolservices.com
Petermann Bus website: www.petermannbus.com
Stock Transportation website: www.stocktransportation.com
National Express Transit website: www.nationalexpresstransit.com
Trans Express website: www.transexpressnyc.com
Safeway Training and Transportation Services website: www.safewaybus.com

 


 

Group Registered Office

For further information relating to National Express Group please contact us at the address below:

National Express Group PLC
National Express House
Mill Lane
Digbeth
Birmingham 
B5 6DD
Registered No: 2590560


Main Switchboard Tel: 0845 013 0130

Note: Calls to this number cost 3p/min plus your telephone company's access charge.

If you are a customer with an enquiry about using our services, please use the contact points listed above. If you are not sure of who you need to contact, call our main switchboard number.

UK Coach websites

  • National Express Coaches
  • The Kings Ferry
  • Clarkes of London
  • Stewarts
  • Woods Coaches

Rail website

  • National Express Germany

UK Bus websites

  • National Express West Midlands
  • National Express Coventry
  • Xplore Dundee

ALSA websites

  • ALSA - Spain
  • ALSA - Morocco
  • Alpybus

Bahrain website

  • Bahrain Public Transport Company

North America websites

  • Durham School Services
  • Petermann Bus
  • Stock Transportation
  • National Express Transit
  • Trans Express
  • Safeway Training and Transportation Services
National Express Group

National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. Passengers made 898 million journeys on our services in 2018.

National Express Group PLC is a company registered in England and Wales, whose registered office is National Express House, Birmingham Coach Station, Mill Lane, Digbeth Birmingham, B5 6DD. Registered No: 2590560.

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