A global transport portfolio with a growing customer base
The Group operates in the UK, Continental Europe, North Africa, North America and the Middle East and at the end of the year we employed over 51,000 people and operated over 31,700 vehicles. Passengers made 898 million journeys on our services in 2018. The National Express name first appeared on UK coaches in 1972, and the Company was listed on the London Stock Exchange in 1992.
Revenue Breakdown by Territory (£m)
ALSA: Bus & Coach
ALSA: Bus & Coach
ALSA holds the market-leading position in the regulated and highly segmented bus and intercity coach market in Spain and is the leading urban transport operator in Morocco, operating in six cities in the country.
Three levels of government regulation apply in Spain: national (long-distance coach), regional (regional coach) and city (urban bus). Each concession is exclusive to the operator, based on compliance with the public service obligation. Intercity competition comes from state backed rail and low cost airlines. Bus and coach concessions are awarded through competitive public tender, typically every 10 years.
- Durham School Services
- Stock Transportation
- National Express Transit
National Express is the second largest player in the North American school bus market with a 13% share of the outsourced market. Just over a third of the market is outsourced with increases in outsource conversion being driven by pressure on public funding. This trend is likely to continue as school district budgets remain constrained. Typically customers are local school boards, where local relationships are key and service delivery is very important.
National Express also operates in the North American public transit market and is the fourth largest player with around 5% market share. One third of the transit market is outsourced and there is an increasing demand for accessible public transportation services, for fixed route, paratransit and employee shuttle services.
- National Express West Midlands
- National Express Coventry
- Xplore Dundee
- National Express Coaches
- The Kings Ferry
- Clarkes of London
National Express operates both bus and coach services in the UK. In Bus, National Express is the market leader in the West Midlands – the largest urban bus market outside of London. We also run urban bus services in the cities of Coventry and Dundee. In Coach, we are the largest operator of scheduled coach services in the UK, operating high frequency services linking 650 destinations across the country. The Kings Ferry group of companies are long established providers of private hire, B2B and commuter coach services.
- National Express Rail Germany
We operate the Rhine-Münster Express and the Rhine-Wupper-Bahn contracted rail services in Germany, and we have been awarded two further contracts to operate Rhine-Ruhr Express services, the first starting in June 2019 and the second in December 2020.
Until February 2017, we operated the c2c franchise, which serves London and South Essex. We completed the disposal of c2c to Trenitalia on 10th February 2017. The c2c franchise is shown within discontinued operations in the Financial Statements for 2016.