We strive to be a trusted partner to our customers, an operator they can rely upon, with services that meet their needs while also having a positive impact in their communities. This will, in turn, drive strong, consistent returns for our shareholders. Building on our success, we have therefore set a higher level of ambition in each of our Values.
To meet this new level of ambition requires us to differentiate ourselves in terms of what we offer and how we offer it, as outlined below.
Safety
Ambition | Aim (the NX Difference) | Approach (the NX Promise) |
The safest mass transit operator in the world | To deliver our ambition we target:
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To be the safest, we will continue to invest in leading edge technology and management systems to ensure we have the industry’s:
We will provide assurance through independent audit of our safety performance. We will maintain our industry-leading Driving Out Harm and Target Zero safety campaigns. . |
Excellence
Ambition | Aim (the NX Difference) | Approach (the NX Promise) |
The industry leader, trusted to deliver service excellence, consistently |
To deliver our ambition we target:
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To become the trusted leader for excellent service, we will target:
We will constantly review our timetables (our promise to our customer) to ensure that it delivers service excellence and efficiency. We will adopt innovative technologies where they enhance excellence and efficiency and make our services easier to access. |
Customers
Ambition | Aim (the NX Difference) | Approach (the NX Promise) |
The most trusted and valued mass transit partner |
To deliver our ambition we target:
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To secure customer trust, we will:
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People
Ambition | Aim (the NX Difference) | Approach (the NX Promise) |
The place to work in mass transit |
To deliver our ambition we target:
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To be seen as the place to work, we will:
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Community & Environment
Ambition | Aim (the NX Difference) | Approach (the NX Promise) |
The world’s greenest mass transit operator; a trusted partner to the communities we serve |
To deliver our ambition we target:
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To be the greenest operator and most trusted partner, we will:
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