Awards

National Express has been successful in winning a number of business and professional awards.

We are very proud to have won these awards as they reflect how much teams across the Group are achieving excellence in the work they are doing.

Group

 

 

Treasury Today Adam Smith Awards

  • Best Risk Management Solution: Michael Payne, Deputy Group Treasurer at National Express Group - Highly Commended (2018)

Association of Corporate Treasurers Deals of the Year Awards

  • UK Small Treasury Team of the Year: National Express Group (2017)
  • Emerging Treasurer of the Year: David Plimmer, Group Treasury Manager at National Express Group (2017)

Prince Michael International Road Safety Awards

  • Safer Road Users Award Winner - Driving Out Harm (2016)

Carbon Saver Standards and Accreditation

  • Carbon Saver Gold Standard: National Express UK (2016 and 2015)

Building Public Trust in Corporate Reporting Awards

  • Excellence in Reporting, FTSE 250: National Express Group - Highly Commended (2016)

IR Society Best Practice Awards 

  • Best Overall Communication of Company Investment Proposition, FTSE 250: National Express Group - Highly Commended (2015)

Business Finance Awards

  • Best Annual Report, Business: National Express Group Annual Report 2013

ICSA Transparency in Governance Awards

  • Best Annual Report, FTSE 250: National Express Group Annual Report 2012

UK Bus

 

 

Scottish Transport Awards

  • Accessibility Project of the Year: Mobility Scooter and Electric Wheelchair User Training for Xplore Dundee: Highly Commended (2018)

British Quality Foundation Awards

  • Innovation in Employee Engagement: Health Bus for National Express UK Bus (2018)

Transport Ticketing Global Awards

  • Most Innovative Customer Serving Operator: National Express West Midlands and Masabi (2018)

EFQM

  • 5-star award: National Express UK Bus (2017)
  • 4-star award: National Express UK Bus (2015)

British Safety Council

  • 5-star rating: National Express UK Bus (2017)
  • Sword of Honour: National Express West Midlands and Xplore Dundee (2017)
  • 5-star rating: National Express UK Bus (2016)
  • Sword of Honour: National Express West Midlands (2016)

UK Bus Awards 

  • ROSCO Award for Innovation in Road Safety: A Stone's Throw safety film, Xplore Dundee: Silver (2017)
  • Top City Operator: National Express West Midlands: Highly Commended (2017)
  • Engineer of the Year: Steve Martin, National Express West Midlands: Highly Commended (2017)
  • Local Authority Bus Project of the Year: West Midlands Bus Alliance for National Express West Midlands and Centro (now known as Transport for West Midlands or TfWM): Gold (2016)
  • Young Manager of the Year: Stephanie Maher, National Express West Midlands: Gold (2016)
  • Putting Passengers First: West Midlands Safer Travel Partnership for National Express West Midlands and partners: Silver (2016)
  • Bus in the Community: Safe Zone Bus - Xplore Dundee: Silver (2016)
  • Top City Operator: National Express West Midlands: Highly Commended (2016)
  • Top National Bus Depot: National Express West Midlands, Wolverhampton: Highly Commended (2016)
  • Putting Passengers First: Transforming Bus Travel, Partnership Plus: National Express West Midlands and Centro (now known as Transport for West Midlands or TfWM) (2014)
  • National Bus Driver of the Year: Paul Prosser, National Express West Midlands: Silver (2014)

Institute of Road Transport Engineers (IRTE) Workshop Accreditation

  • Xplore Dundee (2017)
  • National Express UK Bus (2016)

Chartered Institute of Logistics and Transport

  • Development of People: National Express UK Bus with UK Coach (2017)

ECO Stars

  • 4-star award: Xplore Dundee (2017)

Light Rail Awards

  • Most Improved System: Midland Metro (2017)
  • Employee of the Year: Tom Rowe, CCTV and Claims Coordinator at Midland Metro: Highly Commended (2017)
  • Best Customer Initiative: Contactless ticketing, Midland Metro (2016)
  • Vision of the Year: T3 Transforming Tram Travel: Midland Metro and Centro (now known as Transport for West Midlands or TfWM) (2015)
  • Employee/Team of the Year: Cordant Cleaning, Midland Metro: Highly Commended (2015)
  • Light Rail Operator of the Year: Midland Metro (2014)

Citizens UK Special Recognition Award

  • Leadership and promotion of the real Living Wage: National Express West Midlands (2017)

Carbon Saver

  • Gold Award: National Express West Midlands (2017)

Midlands Environmental Business Company Awards

  • Sustainability: National Express West Midlands (2017)

National Air Quality Awards 

  • Passenger Transport Air Quality Award: Low Emission Bus Delivery Plan, National Express West Midlands as part of the Bus Alliance with West Midlands Combined Authority (2016)

Route One Awards 

  • Operator Training: Master Driver for National Express UK Bus and UK Coach (2016)
  • Partnership of the Year: National Express West Midlands and Centro (now known as Transport for West Midlands or TfWM) (2015)

Nursing Times Awards 

  • Nursing in the Community: Health Bus for National Express UK Bus (2016)

National Transport Awards

  • Bus Operator of the Year: National Express West Midlands (2016)
  • Frontline Employee of the Year: Dave Gerrard, Driver at National Express West Midlands: Highly Commended (2016)
  • Improvements to Bus Services: National Express West Midlands (2015)
  • Transport Team/Partnership of the Year: Transforming Bus Travel, Partnership Plus: National Express West Midlands and Centro (now known as Transport for West Midlands or TfWM) (2014)

UK Bus Driver of the Year 

  • Craig Lockyer at Wolverhampton garage, National Express West Midlands (2016)

Making Birmingham Cleaner and Healthier Awards 

  • Best Energy Efficiency scheme, National Express West Midlands: Runner up (2016)

ISO 9001 accreditation

  • Midland Metro (2016)

Employee Engagement Awards 

  • Wellness: Health Bus - National Express UK Bus (2015)

Workplace Savings and Benefits Awards 

  • Best Healthcare and Wellbeing Strategy of the Year: Health Bus for National Express UK Bus (2015)

Investors in People

  • Gold award: National Express UK Bus (Driver Training Team)
  • Bronze award: National Express UK Bus (Bordesley)
  • Bronze award: National Express Coventry
  • Bronze award: Midland Metro

ISO 18001 accreditation

  • National Express UK Bus

UK Coach

 

 

Royal Society for the Prevention of Accidents (RoSPA)

  • Excellence in Safety (Gold): National Express UK Coach (2018)
  • Excellence in Safety (Gold): National Express UK Coach (2017)
  • Excellence in Safety (Gold): National Express UK Coach (2016)
  • Excellence in Safety (Gold): National Express UK Coach (2015)

UK Coach Awards

  • Operator of the Year: National Express UK Coach - Gold (2018)
  • Top Large Fleet Operator: National Express UK Coach - Gold (2018)
  • Making Coaches a Better Choice: Development of the Caetano Levante III - National Express UK Coach - Gold (2018)
  • Top Large Fleet Operator: The Kings Ferry - Gold (2017)
  • Innovation: VUER infotainment - National Express UK Coach - Gold (2017)
  • UK Coach Operator of the Year: The Kings Ferry - Silver (2017)
  • Safety Innovation: Lytx DriveCam - National Express UK Coach - Silver (2017)
  • UK Coach Operator of the Year: The Kings Ferry - Gold (2016)
  • Top Large Fleet Operator: The Kings Ferry - Gold (2016)
  • Making Coaches a Better Choice: A Vehicle for Change - National Express UK Coach - Gold (2016)
  • Coach Marketing Award: The Kings Ferry Commuter Campaign - The Kings Ferry - Silver (2016)
  • Coach Industry Website of the Year: The Kings Ferry - Silver (2016)
  • Young Professional of the Year: Ben Bhattal - The Kings Ferry - Silver (2016)
  • Unsung Heroes Award: Steve Way, Head of Planning - National Express UK Coach - special commendation (2016)
  • Young Professional of the Year: Charlie Hatcher - National Express UK Coach - Gold (2015)
  • Best Marketing Campaign: Moments Campaign - National Express UK Coach - Gold (2015)
  • ROSCO Safety Innovation: Cycle Safety Sticker Project - National Express UK Coach - Gold (2015)
  • Services to the Industry: John Gilbert - Eurolines (2015)
  • UK Coach Operator of the Year: The Kings Ferry (2014)
  • Large Fleet Operator: The Kings Ferry - Gold; National Express UK Coach - Silver (2014)
  • Making Coaches a Better Choice: Military Promise - National Express UK Coach - Gold (2014)
  • Engineer of the Year: Richard Ball - National Express UK Coach - Gold (2014)
  • Unsung Heroes: Golam Rabbani, Customer Contact Centre - National Express UK Coach - Gold; Paul Turner, Leeds Coach Station - National Express UK Coach - Commended (2014)
  • Technology & Innovation: uTrack and The Kings Ferry Dynamic real-time information - Gold (2014)
  • Coach Marketing Award: Instant Getaways - National Express UK Coach - Silver; Military Partnership - National Express UK Coach - Highly Commended (2014)

Roses Creative Awards

  • Best Radio Commercial: Look Beyond London - National Express UK Coach with One Black Bear - Gold (2018)
  • Travel and Tourism: Look Beyond London - National Express UK Coach with One Black Bear - Silver (2018)

London Transport Awards

  • Excellence in Technology: Lytx DriveCam - National Express UK Coach - Highly commended (2018)

The Prince's Trust Corporate Employee Awards

  • Reaching Further Award - NX Steps Work Experience Programme: National Express UK Coach (2017)

Safer Bus Station Scheme

  • Safer Coach Station Award - Plymouth Coach Station (2017)

National Transport Awards

  • Construction and Engineering Project of the Year: Plymouth Coach Station - Highly Commended (2017)
  • Excellence in Technology: uTrack Software and National Express UK Coach (2015)

Chartered Institute of Logistics and Transport

  • Development of People: National Express UK Coach - with UK Bus (2017)

EFQM

  • 5-star award: National Express UK Coach (2016)
  • 4-star award: National Express UK Coach (2015)

Midlands and Yorkshire Contact Centre Awards

  • Digital Customer Service Team of the Year - National Express UK Coach (2016)

Route One Awards

  • Operator Training: Master Driver - National Express UK Bus and UK Coach (2016)
  • Large Coach Operator of the Year (over 50 vehicles): The Kings Ferry (2014)
  • Partnership of the Year: The Kings Ferry, North Somerset County Council and Volvo (2014)

Royal Society for the Prevention of Accidents (RoSPA)

  • Excellence in Safety (Gold): National Express UK Coach (2016)

British Safety Council

  • 5-star rating: National Express UK Coach (2016)
  • Sword of Honour: National Express UK Coach (2016)
  • OHSAS18001:2007 certification: National Express UK Coach (2016)
  • 5-star rating: National Express UK Coach (2015)
  • Sword of Honour: National Express UK Coach (2015)
  • BS OHSAS18001 for Safety Management Standards: National Express UK Coach (2015)

Investors in People

  • Silver award: National Express UK Coach (2015)

Midlands Contact Centre Awards

  • Employee Engagement winner: National Express UK Coach (2013)

TNT 'Golden Backpack' Awards

  • Favourite transport provider: Eurolines (2011)

North America

 

 

National School Transport Association (NSTA)

  • Golden Merit Award: Kevin Rhine, Regional Manager (2016)
  • Golden Merit Award: Raffael Bolanos, General Manager (2016)
  • Green Bus Fleet Certification: Ottumwa - Platinum (2016)
  • Green Bus Fleet Certification: Halifax - Gold (2016)
  • Green Bus Fleet Certification: Indianapolis - Gold (2016)
  • Go Yellow, Go Green Award: National Express LLC (2015)
  • Golden Merit Award: Regional Manager, Carla Dodd (2015) 
  • Golden Merit Award: Regional Manager, Stephen Schmuck (2015)
  • Green School Bus Fleet Certification: Memphis - Gold (2015)
  • Green School Bus Fleet Certification: Antioch - Silver (2015)
  • Green School Bus Fleet Certification: Chattanooga - Silver (2015)
  • Green School Bus Fleet Certification: Keller - Silver (2015)
  • Green School Bus Fleet Certification: North Charleston - Silver (2015)
  • Green School Bus Fleet Certification: Pflugerville - Silver (2015)
  • Green School Bus Fleet Certification: Syracuse - Silver (2015)
  • Golden Merit Award: Area General Manager, Laura Warren; General Manager, Wayne Colwell - Durham (2014)
  • Golden Merit Award: Operations Manager, Gail Bergstrom; Operations Manager, Kitty Anderson - Durham (2013)
  • Golden Merit Award: Regional Manager, Robb Bauman - Durham; Director of Business Development, Keith Galloway - National Express LLC (2012)

LATINO Magazine

  • Top 100 companies for Latinos (2016)

Government Finance Officers Association

  • Certificate of Achievement for Excellence in Financial Reporting: YUMA Transit (2016)

Hardin County Chamber of Commerce

  • Bea Stricklin Chamber Service Award: Savannah (2016)

North Carolina Department of Labor

  • Certificate of Safety Achievement, First Year Gold: PART (2016)

Pomona Police Department

  • Community Partner Award: Rosemead (2016)

AzTA and ADOT

  • Outstanding Transit Organisation/Partnership: YCIPTA and National Express Transit (2016)

Pink Eagles Inc

  • Kindle Award for Community Partnership: Memphis (2016)

Automotive Service Excellence (ASE)

  • Blue Seal Program Certification: Antioch (2016)
  • Blue Seal Program Certification: Beloit (2016)
  • Blue Seal Program Certification: Everett (2016)
  • Blue Seal Program Certification: Macomb (2016)
  • Blue Seal Program Certification: Brenham (2016)

Brenham Independent School District

  • You Make A Difference Award: Brenham (2016)

International Association of Business Communicators (IABC) 

  • Bronze Quill Award of Merit in Digital Communication Channels: National Express LLC - Communications Department (2015)

American Public Transportation Association (APTA)

  • Safety and Security Excellence Award: SolTrans in Vallejo, CA - National Express Transit - Gold (2014)
  • AdWheel Grand Award: Special Event for promotional item for CalACT/CTA conference: Corporate Marketing Department - National Express Transit - AdWheel Grand Prize (2014)
  • Safety and Security Excellence Award: National Express Transit at Westmoreland County, Pennsylvania - Certificate of Merit (2013)
  • AdWheel Grand Award: Campaign for print-on-demand brochure: National Express Transit Corporate Marketing department - AdWheel Grand Prize (2013)
  • Safety and Security Excellence Award: National Express Transit at Arlington County, Virginia - Gold (2011)

School Bus Fleet Magazine

  • School Bus Fleet Contractor of the Year: CEO and President, David Duke - National Express LLC (2013)

 

Spain

 

 

EFQM

  • European Seal of Excellence 500+ ALSA (2017)
  • 4-star award - ALSA (2015)

IZO

  • Best Customer Experience in the Transport Industry (1st, 2nd and 3rd trimester 2016): ALSA

Ilunion Tecnologia y Accesibilidad

  • Certificate for AA Accessibility: ALSA (2016)

City Council of Portugalete

  • 9th Award at Sports in Portugalete (Vizcaya) awards - ALSA (2016)

Spanish Association for Customer Experience Development

  • DEC Award for Employee Engagement: Each journey has your name" (Cada viaje lleva tu nombre) - ALSA (2016)

AENOR

  • Certificate for Efficient Driving EA0050 - CTEA and NEX Continental Holding - ALSA (2016)
  • ISO 39001 Certificate in Road Safety - ALSA (2015)

El Mundo/Adecco

  • ZEN Award for Professional Development - ALSA (2016)

Road Safety Work Portal www.seguridadviallaboral.es

  • Best Practices in Safety Management - ALSA (2015)

Castilla y Leon (XV Premios del Motor de Casilla y Leon) Engine Awards 2015

  • Development of Training Centre in El Espinar (Segovia) - ALSA

ONCE

  • Solidarity award: Employability and social integration of disabled people in Principado de Asturias - ALSA (2015)

Matilde Torres of the Spanish Confederation of Travel Agencies (CEAV)

  • 3rd Tourism Quality Badge (III Distintivo Turistico): Jorge Cosmen (2015)

XX Awards 2015

  • Business Prestige of Astur Manager: Jacobo Cosmen

Fundacion Integra 2015

  • Commitment to INTEGRA award: ALSA