1st place for c2c in National Passenger Survey
Figures released today from the National Passenger Survey (NPS) show c2c as the joint best performing franchised Train Operating Company in the country achieving 90% for overall customer satisfaction.
The autumn 2008 survey results show 90% of customers expressing overall satisfaction with the c2c service. The survey also reveals further improvement since the spring 2008 survey in areas such as how the company dealt with delays and the helpfulness of c2c staff.
Speaking about the survey results, Julian Drury, Managing Director for c2c said:
‘We’re delighted to be in the top position. Everyone has been working hard to enhance the service we offer and we are pleased to have seen improvements in some key areas of the survey.
‘The survey also enables us to focus on areas of the business where we can bring about further improvement in exceeding our customers’ expectations.’