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National Express East Anglia launches Service Improvement Plan
National Express East Anglia (NXEA) is launching its new Service Improvement Plan at London Liverpool Street station on Monday 14 December when the company will be unveiling detailed plans to introduce thousands of extra seats for passengers using new and refurbished trains on services into London as part of a major project due for completion in 2011.
More Sunday train services to run from 13 December
National Express East Anglia is increasing train service frequency on Sundays on the London Liverpool Street to Chingford, Enfield Town and Hertford East routes from the start of the new winter timetable on 13 December 2009.
New car park extension to boost capacity at Harlow town station
Work to increase car parking capacity at National Express East Anglia’s (NXEA) Harlow Town station will officially commence on Thursday 10 December as part of a £3m investment to construct a new car park at the station.
c2c says renew early and get £20 back
With season-ticket prices set to come down in January, c2c has today launched a promotion to help annual season-ticket holders renew their ticket early when ticket offices are traditionally less busy and avoid the January rush.
National Express says renew early and get £20 back
With season-ticket prices set to come down in January, National Express East Anglia (NXEA) has today launched a promotion to help annual season-ticket holders renew their ticket early when ticket offices are traditionally less busy and avoid the January rush.
Santa to travel by train
On Sunday 6 December Santa will be travelling with National Express East Anglia from Southminster to Wickford on the 11.
Extra Colchester town trains for Christmas shoppers
National Express East Anglia (NXEA) is running new and additional train services for Christmas shoppers visiting Colchester on busy Sundays in December.
National Express wins Silver Spanner Award
National Express East Anglia (NXEA) has won a Silver Spanner award in the ‘Intercity’ category of the prestigious ‘Golden Spanner Awards’ organised by the respected rail industry monthly journal Modern Railways and their Industry & Technology Editor Roger Ford.
c2c wins Golden Spanner Award for best reliability
National Express train operator c2c and train manufacturer Bombardier Transportation are celebrating after winning a prestigious ‘Golden Spanner’ at the coveted ‘Golden Spanner Awards’ organised by the respected rail industry monthly journal Modern Railways and their Industry & Technology Editor Roger Ford.
Record breaking rail performances
National Express train operator c2c and Merseyrail, a Serco – NedRailways Joint Venture, are set to celebrate a new record for train service performance at London’s Fenchurch Street station on Friday 27 November.
2,000 times around the world for c2c Electrostar trains
National Express train operator c2c and train manufacturer Bombardier Transportation will be celebrating a remarkable achievement at London Fenchurch Street station on Monday 30 November when c2c’s fleet of Class 357 Electrostar trains clock-up a total mileage of 50 million miles.
John waves goodbye to the East Suffolk line
National Express East Anglia (NXEA) has said thank you to John Brodribb for his contribution to the railway in East Anglia, as he steps down from his post as Chairman of the East Suffolk Community Rail Partnership.
c2c extends Oyster PAYG to Grays
c2c and Transport for London are joining forces to further extend the use of Oyster Pay-as-you-go (PAYG) on the c2c network outside the Greater London boundary.
National Express sets out new vision for the Norwich-London mainline
National Express East Anglia (NXEA) will set out a new vision for the Norwich to London Liverpool Street mainline in a presentation by Managing Director Andrew Chivers at this year’s Shaping Norfolk’s Future conference in Norwich on 20 November.
Try 'Railway Rambles' to find the right track
On Wednesday 18 November, National Express East Anglia (NXEA) with the Bittern and Wherry Lines Community Rail Partnerships will launch the new ‘Railway Rambles’ booklets.
Irving brings curtain down on 50 year career
National Express East Anglia (NXEA) Conductor Irving Silverwood is retiring in his 50th year of service on the railway.
Tony clocks off after fifty years
Tony Payton a member of the Ticket Office staff at National Express East Anglia’s (NXEA) Ely Station, Cambridgeshire, is retiring after over 50 years of service to the railway.
A statement from the National Express Group - East Coast franchise handover
It was announced on the 1st July 2009, that due to the unprecedented impact of the recession, National Express Group (‘the Company’ or ‘the Group’) would be seeking an early hand back of the East Coast Mainline to the DfT.
Investment delivers a makeover for Shelford
National Express East Anglia (NXEA) and Network Rail have been working in partnership to improve the environment and passenger facilities for customers using Shelford station in Cambridgeshire, as part of a £380k investment by Network Rail.
National Express welcomes Network rail report
National Express East Anglia today welcomed a report published by Network Rail which recognises the improved punctuality of the train operator.
March station rejuvenated
National Express East Anglia's (NXEA) March Station, in Cambridgeshire is beginning to flourish once again after receiving some extra attention from the 'Friends of March Station' group.
Best stations and volunteers are winners at National Express
National Express East Anglia (NXEA) held their 2009 Station Adopters Awards at Norwich City Football Club on 23 October.
National Express announce half-term boost for leisure travellers
National Express East Anglia is giving families and leisure travellers more reasons to travel during the school half-term next week by lifting travel restrictions that usually apply in the early evening to Off-Peak tickets for journeys from London Liverpool Street on Mondays to Fridays.
National Express East Coast is Britain's most improved train operator, says industry survey
National Express East Coast has today been identified as Britain’s most improved train operator in the latest league tables of rail performance statistics.
North East veterans travel by East Coast train to D day commemoration
Media call - nation remembers: What: Veterans depart Darlington railway station by National Express East Coast train for London D Day commemoration Where: Darlington railway station When: Sunday 25 October, 08:00 – 08:30.
More Sunday train services to run in December timetable
National Express East Anglia has announced plans to increase train service frequency on Sundays on the London Liverpool Street to Chingford, Enfield Town and Hertford East routes in the winter 2009 timetable to be implemented on 13 December 2009.
28,000 extra seats on London train services in December
The first stage of National Express East Anglia’s capacity enhancement programme to provide commuters with more seats on services to and from London Liverpool Street is set to be implemented on 13 December 2009.
Woody Bear makes tracks for a Pleasurewood Hills half-term treat
Pleasurewood Hills’ Woody Bear is paying a visit to Norwich station tomorrow (Wednesday 21 October) to launch a great half-term treat for families travelling by train to visit the leisure park over the school holiday.
Get in the zone for great value train travel
Train operator National Express East Coast is launching a new bargain fare promotion offering customers one-way travel from as little as £6 following the success of a similar deal earlier this year.
Southend train naming to celebrate university links
National Express East Anglia and the University of Essex will be celebrating the University’s contribution to Southend-on-Sea and the county of Essex on Tuesday 13 October when the University’s Vice-Chancellor, Professor Colin Riordan names a train ‘University of Essex’ in a ceremony at Southend Victoria station at 10.
Colchester station travel plan set for launch
National Express East Anglia in partnership with Colchester Borough Council and Essex County Council are preparing to unveil a Station Travel Plan for Colchester North station on Monday 12 October at 15.
National Express East Coast says 'book now' for Christmas and New Year travel
Train operator National Express East Coast is encouraging rail customers to book tickets as soon as possible for travel over the Christmas and New Year holidays.
National Express East Coast's business packages offer all the extras at no extra cost
Train operator National Express East Coast is offering businesses extra travel benefits at no extra cost with its new all-inclusive business packages.
Seven-up for Norwich to Cambridge rail service
National Express East Anglia (NXEA) has revealed that the Norwich to Cambridge train service is continuing to go from strength to strength as the popular direct link between two of the major centres in East Anglia celebrates its seventh birthday.
Web boost helps millions get on track for choice and value
Improvements make booking smoother for East Coast customers Train operator National Express East Coast has launched a package of improvements to its popular website, www.
October half-term special - kids go free
Families departing from London Stansted Airport for a well earned October half-term break can ditch the car, take the train, and walk directly into the airport terminal on time, saving money on the way.
New partnership for a ticket to ride from Felixstowe
National Express East Anglia and Suffolk Coastal District Council have teamed up to provide customers with the opportunity to purchase a selection of train tickets from the Tourist Information Centre in Felixstowe.
National Express' recycling brings a smile to Age Concern day centre users
Age Concern Birmingham has received a donation of over 1,000 cups from National Express for use in their day centres and lunch clubs across the city.
More choice and value on the menu as National Express East Coast unveils new on-train cuisine
35 new dishes, many at reduced prices Train operator National Express East Coast is introducing a new seasonal menu from today, Monday 21 September, offering customers greater choice and better value.
York rail firm backs car-free day at city HQ
York-based train operator National Express East Coast is showing its support for next week’s Car Free Day by closing its staff car park at its headquarters building.
National Express provides extra train srvices for 2009 BUPA Great North Run
Train operator National Express East Coast will offer athletes and supporters travelling to Tyneside for the 2009 BUPA Great North Run a helping hand before they begin the challenging course.
Norwich station team score a maximum
National Express East Anglia’s Norwich station has been rated 100% for customer service, cleanliness and information provision in the most recent mystery shopper survey carried out at the station.
Double honours for Karen
National Express East Anglia’s Karen Smith has been thanked by Alresford Parish Council in Essex for the dedication she has shown in maintaining Alresford station.
Join in the fun at the West Runton station tea party
National Express East Anglia’s West Runton station will resound to the clink of china on Saturday when the station sees the return of the popular annual tea party.
Littleport Rangers FC gets helping hand from National Express
Littleport Rangers FC has been awarded funding by National Express following a heartfelt application by a local East Anglia train driver, Allan Williams, who is the Vice Chairman and Coach for the Cambridgeshire football club in his spare time.
Consultation progressing on train service capacity enhancements
In June, National Express East Anglia (NXEA) launched a 12 week consultation seeking the views of stakeholders and customers on plans to improve train service capacity on the NXEA network, following the announcement in the spring by the Department for Transport (DfT) of a major boost to rail capacity on NXEA services to and from London Liverpool Street.
East Coast open for travel this August Bank Holiday
Train operator National Express East Coast is reminding customers that its route will be fully open for travel throughout the Bank Holiday weekend.
Extra trains for the 'V Festival' 2009
National Express East Anglia is providing extra train services for the ‘V Festival’ 2009.
ASLEF, RMT and TSSA industrial action suspended
National Express East Anglia welcomes the fact that further industrial action by the ASLEF, RMT and TSSA unions has been suspended following an agreement being reached today.
Newest arrival at King's Cross is open for business
Contemporary comfort and stress-free style are hallmarks of new First Class Lounge TRAIN operator National Express East Coast has announced its latest arrival at London King’s Cross station … a brand new First Class Lounge.
Unions refuse NXEA request to halt strike action while talks continue
After three days of talks this week to prevent strike action on Thursday 6 and Friday 7 August, an agreement has not been reached with the trades unions.
Car park improvements to be opened at West Horndon
Essex train operator c2c – a National Express franchise – is opening a new extension to the car park at West Horndon as part of a £330k investment in partnership with Network Rail, improving customer facilities and car parking capacity at the station.
More reasons to travel this summer with National Express
National Express East Anglia is giving families and leisure travellers more reasons to travel during the school holidays this summer by lifting travel restrictions that usually apply in the early evening to Cheap Day Return type tickets for journeys from London Liverpool Street on Mondays to Fridays.
Lowestoft Airshow takes off
National Express East Anglia is providing extra trains between Norwich and Lowestoft for the Lowestoft Seafront Airshow on Thursday 23 and Friday 24 July.
Get on your bike with National Express
National Express East Anglia is once again giving its support to local cyclists taking part in the annual London to Southend bike ride on Sunday 19 July.
c2c achieve Swiss-style standards with new record
Essex train operator c2c has not only just become the best ever performing franchised train operator in Great Britain, but has also equalled the punctuality record set by the Swiss Federal Railways.
Seaside special is on track for success
The Cromer Pier summer seaside special is on track as National Express teams up with the cast of the famous end-of-the-pier show in a unique double bill at Norwich station on Friday 10 July at 10.
Extra trains for the Kelvedon Free Music Festival
National Express East Anglia is providing extra train services for the Kelvedon Free Music Festival.
First place for c2c in National Passenger Survey
The latest National Passenger Survey (NPS) figures released today by Passenger Focus show Essex train operator c2c – a National Express franchise - as the joint best performing franchised Train Operating Company in the country achieving 91% for overall customer satisfaction in the spring 2009 survey.
Festival goers can now train and bus to Latitude
Travelling by train to the Latitude Festival has never been easier.
Recycling trial on East Coast trains declared a success
Train firm gears up to beat landfill waste cut target Train operator National Express East Coast says a recycling trial aimed at helping the company cut the amount of waste it generates in half has proved a success.
£2.1m car park extension officially opened at Manningtree station
Consultation commences on train service capacity enhancements
National Express East Anglia has today launched a 12 week consultation to seek the views of stakeholders and customers on the recently announced plans to improve train service capacity.
National Express East Anglia records its highest punctuality figures
Train operator National Express East Anglia (NXEA) has recorded its highest train service punctuality figure since the current franchise began in April 2004.
On your vintage bike for station launch
National Express East Anglia in conjunction with The Bittern and Wherry Lines Community Rail Partnerships are launching a new edition of their ‘CycleRail’ leaflet at Norwich station on Tuesday 16 June 2009 at 10.
National Express teams up with Cambridgeshire Travel for Work Partnership to launch train season-tic
Train operator National Express East Anglia has teamed up with the Cambridgeshire Travel for Work Partnership (TfW) on a new incentive scheme launched at Cambridge rail station on Wednesday 10 June, to offer a saving on the cost of monthly, quarterly and annual train season tickets for workers employed by companies in the county who are full members of the Travel for Work network.
National Express to help England fans affected by tube strike
National Express is providing extra coaches and a dedicated rail to coach service for its National Express East Coast rail customers to help England fans affected by tube strike.
National Express East Anglia - the best station cafes
Three cafes situated at stations on the National Express East Anglia network – have been recognised as amongst the top ten station cafes in the country.
National Express East Anglia appoints new station manager for Liverpool Street
National Express East Anglia has appointed Colin MacConnachie to the role of Station Manager at London Liverpool Street.
New height adjustable counter at Walthamstow central station
National Express East Anglia and the Department for Transport, have recently improved access for customers at Walthamstow Central station.
Accessibility improvements at Essex stations
National Express East Anglia and the Department for Transport, have recently improved access for customers at several stations in Essex.
Work improves access at Chelmsford station
National Express East Anglia and the Department for Transport have recently improved access for customers using Chelmsford station through a series of enhancements.
Less weekend improvement work planned as holiday season gets underway
With summer almost here and the main holiday season soon to get underway, National Express East Anglia is informing its customers that many Saturdays and summer weekends over the next 3 months are set to be free of Network Rail improvement works on the mainline route between Norwich, Ipswich, Colchester and London Liverpool Street.
Easier access for customers at Broxbourne station
National Express East Anglia and the Department for Transport are working in partnership to deliver a series of accessibility improvements at Broxbourne station.
Extra trains on National Express East Anglia on Bank Holiday Monday 25 May
National Express East Anglia is providing some extra trains on Monday 25 May to supplement the usual bank holiday Sunday frequency of service.
c2c and National Express East Anglia take-off for Southend Airshow
Essex train operators c2c and National Express East Anglia (NXEA) will be operating extra trains to Southend-on-Sea for the ‘Festival of the Air’ airshow on Sunday 24 & Bank Holiday Monday 25 May for the thousands of extra people who will be travelling to the resort for the annual airshow.
Seat reservations on East Coast and East Anglia train services
From Sunday 17 May, a £2.
Extra trains feature in new summer timetable
The summer timetable for train services provided by National Express East Anglia (NXEA) is due to commence on Sunday 17 May 2009 and features extra trains to a number of seaside destinations for families holidaying at home this summer.
Ely station community project comes up trumps
On a recent Sunday morning, a group of volunteers joined together to work their magic on a neglected area at Ely station.
Train firm throws travel lifeline to grounded air passengers
Thousands of free First Class rail tickets draw customers back to the track Train operator National Express East Coast is throwing a travel lifeline to air passengers left grounded when an airline scrapped its direct flights between Durham Tees Valley and Leeds Bradford Airports and London.
National Express East Anglia appoints Jackie Gibbs to new customer service role
National Express East Anglia (NXEA) has appointed a new Head of Customer Service in the northern region of their network - Jackie Gibbs.
Brimsdown station blooms
National Express East Anglia’s Brimsdown station has a blossoming garden, thanks to the efforts of the local station care assistant Kim Willmott and her colleague Dawn Norton.
Extra trains help Bay fans get on track for Wembley
TRAIN operator National Express East Coast is to run an extra train to help Whitley Bay football fans follow their team to Wembley.
Extra trains help City fans get on track for Wembley
Train operator, National Express East Coast, is to run extra trains to help York City football fans follow their team to Wembley.
National Express East Coast records best ever performance results
Train operator National Express East Coast has recorded the best performance results on the East Coast Main Line since rail privatisation more than ten years ago.
c2c is the highest performing train operator
Essextrain operator c2c – a National Express franchise – has become the best-performing train operator in the country with a service punctuality of 95.
East Coast open for Easter
Through trains to operate on key Anglo-Scottish rail route.
National Express doubles your discount when you book online
Train operator National Express East Coast is encouraging rail customers to book tickets online via its website to take advantage of a new 20% discount on its lowest Standard Advance fares.
East Coast stations win security award
Twelve railway stations on the East Coast Main Line have been awarded a national security rating.
Elsenham station garden rejuvenated
National Express East Anglia’s Elsenham station has received some extra care recently after a visit from the train operator’s new Area Station Manager for Ely, Alan Neville, whose area includes Elsenham.
c2c announce Easter weekend train service information
Essex train operator c2c is informing customers travelling on their train services over the forthcoming Easter weekend (10 – 13 April 2009) that Network Rail have no planned improvement works taking place and a normal timetable is expected to operate.
Tottenham Hale station team deliver a spring clean
Tottenham Hale Station was a hive of activity on a recent weekend as the local National Express East Anglia team and their managers worked together to improve the station facilities from both an employee and customer perspective.
Gardens set to flourish at Ely
National Express East Anglia’s Ely station is receiving some extra care from the train operator’s new Area Station Manager for Ely, Alan Neville.
100% for North Fambridge station
National Express East Anglia’s North Fambridge station has just achieved a perfect score of 100% in the latest mystery shopper survey.
National Express East Coast launches final refurbished and upgraded HST power cars back into service
Train operator National Express East Coast will today launch its final two HST power cars back into service after being refurbished, upgraded and fitted with new high performing engines installed as part of a £27m investment.
Focus on reliability improves performance of Class 315 trains
National Express East Anglia (NXEA) has seen significant improvements in the reliability of their Class 315 train fleet over the last 12 months.
c2c achieves its best-ever train service punctuality
Essex train operator c2c - part of the transport group National Express - is celebrating the achievement of its highest-ever annual average figure for train service punctuality in official figures which monitor the performance of train services over an average 12 month period.
Recession-busting business train ticket deal targets corporate market
Train operator National Express East Coast is boosting its discount train ticket deal for frequent business travellers to help them combat the recession.
Success for National Express companies at Rail Business Awards
National Express train companies excelled at the annual Rail Business Awards held in London, winning two major awards, the Information Technology Excellence of the Year Award and Best Marketing Campaign.
National Express statement on new uniform trials
We are investing in a new uniform for our UK-wide employees, and over 150 employees have taken part in a wearer trial.
Statement in response to East Coast ticket office opening hours
A National Express East Coast spokesperson said, “We are proposing to make some minor changes to ticket office opening hours.
National Express East Anglia latest train service information
National Express East Anglia is advising customers that a revised level of service will operate during the main evening peak period today (2 February) as a result of the adverse weather conditions.
National Express East Coast tops customer satisfaction survey
Train operator National Express East Coast has topped a customer satisfaction league table of long distance train providers following an independent customer satisfaction survey.
1st place for c2c in National Passenger Survey
Figures released today from the National Passenger Survey (NPS) show c2c as the joint best performing franchised Train Operating Company in the country achieving 90% for overall customer satisfaction.
Good performance on National Express East Anglia
National Express East Anglia recorded good levels of train service performance in the most recent four-week performance period.
Oh yea, Oh yea! Town crier salutes Tony on retirement
Tony Matthews, Sales Supervisor for National Express East Anglia at Ingatestone station retired earlier this month after 18 years service in the rail industry.
Witham station improvements
Train operator National Express East Anglia has made a series of improvements at Witham station, Essex.
Quality, choice and value on new East Coast train menu - customer feedback at heart of new catering
Train operator National Express East Coast is launching a brand new on-train catering service from today, Monday 5 January – offering more quality, enhanced choice and better value.
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