c2c is the highest performing train operator
Essextrain operator c2c – a National Express franchise – has become the best-performing train operator in the country with a service punctuality of 95.3% to the year ended 31 March 2009. This is the highest-ever punctuality rating achieved by c2c over an annual 12-month period.
The new figures confirm that c2c customers in South Essex are now benefiting from the highest-ever levels of punctuality on the routes into London Fenchurch Street. This high level of performance has made c2c services over the past year the most punctual services in the country. Latest figures also reveal that c2c customers are travelling on the most reliable fleet of trains in the country - c2c’s Class 357 trains.
Speaking about this achievement, Julian Drury, Managing Director for c2c said:
“I am delighted that c2c customers are travelling on the current best performing train service in the country with average punctuality of 95.3%, the best annual punctuality score we have ever achieved.
“The efforts our team have made, in conjunction with our partners, in focusing on the detail required in providing the best possible and highly punctual train service have really paid off.
“We will continue to focus all our efforts in maintaining these high standards and in delivering further improvement.”
Notes to Editors
The annual average performance figure measures how trains perform over a 12 month period, assessing the performance of each train in providing an accurate picture of the average punctuality.