c2c says renew early and get £20 back
With season-ticket prices set to come down in January, c2c has today launched a promotion to help annual season-ticket holders renew their ticket early when ticket offices are traditionally less busy and avoid the January rush.
Customers who renew their season-ticket before 31 December will receive £20 back as well as obtaining their ticket at the new January 2010 prices.
Annual season-tickets are a great way of making savings on the cost of travel with customers receiving 52 weeks travel for the cost of 40 weeks. This special promotion is also available to new customers who purchase an annual season-ticket and customers upgrading their existing tickets such as monthly seasons between 23 and 31 December 2009.
Julian Drury, Managing Director, c2c said: “We’re delighted to offer this special promotion to our annual season-ticket holders to say thank you to our regular commuters for their continued custom with our £20 back offer, as well as helping to ensure that as many of our customers as possible are able to benefit from the reduction in season-ticket prices in January, and in renewing their ticket when our ticket offices are less busy.”
Annual season-ticket prices* are due to fall by an average of 0.4% from 2 January 2010. Through this promotion, c2c customers with annual season-tickets who renew their annual ticket before 31 December without any break in continuity, will be able to do so at the reduced 2010 prices and get £20 back**. This special promotion will apply to customers renewing annual season-tickets that are due to expire between 23 and 31 December 2009, and also between 2 and 6 January 2010 provided tickets are renewed by 31 December 2009.
Notes to Editors
*Annual season-ticket prices outside of the London Travelcard zone area, are due to fall by an average of 0.4% from Saturday 2 January 2010, whilst most other fares in London wholly within the Travelcard zone area will be frozen at 2009 levels.
**To apply for the £20 back offer, eligible customers must register on-line at www.c2c-online.co.uk/renew before renewing their annual season-ticket.
c2c set a new Passenger Performance Measure (PPM) record for all UK franchised train operators with a moving annual average of 96.1% to the 12 month period ended 14 November 2009. This is the first time that a Moving Annual Average of 96% for Public Performance Measure punctuality has been achieved in the rail industry since records began in 1997.
The company’s Class 357 train fleet is also officially the most reliable in the country.
c2c achieved the joint best score of 91% amongst franchised Train Operating Companies for overall customer satisfaction in the spring 2009 National Passenger Survey.