c2c wins Golden Spanner Award for best reliability
National Express train operator c2c and train manufacturer Bombardier Transportation are celebrating after winning a prestigious ‘Golden Spanner’ at the coveted ‘Golden Spanner Awards’ organised by the respected rail industry monthly journal Modern Railways and their Industry & Technology Editor Roger Ford.
The annual ‘Golden Spanner Awards’ recognises improvements in rolling stock reliability across the UK rail industry, the awards are based on statistical data and take into account the different classes of trains operating throughout the network.
c2c’s fleet of class 357 Electrostar trains were officially recognised as the most reliable trains in the country and also won in their category of new electric trains. The average distance run between any mechanical defects occurring to a c2c train is 69,521 miles.
c2c Managing Director Julian Drury said: “We are delighted with the Class 357 Electrostar units which are delivering Japanese style reliability on Britain’s most punctual mainline railway. Our maintenance partnership with Bombardier continues to bring improved reliability and availability of our Electrostar fleet. I’d like to thank our fleet team at East Ham Depot for the work they have put into making our Electrostar trains the most reliable on the UK rail network.”
Colin S Walton, Chairman, Bombardier Transportation UK "We are extremely proud of the reliability of our UK trains, which scooped 8 out of the 10 Golden and Silver Spanners awarded at this year's event. Our star performers are the Electrostars for c2c and the high performance of this fleet is a testament to the highly successful partnership approach adopted by Bombardier and c2c." c2c’s fleet of Class 357 Electrostar trains have just clocked-up a total mileage of 50 million miles. This represents the fleet of trains travelling around the world over 2,000 times since entering passenger service nine years ago.
Notes to Editors: c2c has now been awarded 5 Golden Spanners since the awards began five years ago.
About c2c: c2c operate services between Fenchurch Street and Shoeburyness serving 26 stations in South Essex.
c2c and Merseyrail have become the first train operators in the country to achieve a train service punctuality score of 96% for the 12 month period ending 14 November 2009. This is the first time that a Moving Annual Average of 96% for Public Performance Measure punctuality has been achieved in the rail industry since records began in 1997.
c2c achieved the joint best score of 91% amongst franchised Train Operating Companies for overall customer satisfaction in the spring 2009 National Passenger Survey.
About National Express UK:National Express UK Limited includes National Express coaches, National Express West Midlands, National Express Coventry, National Express Dundee, National Express East Anglia, c2c, Kingsferry; the Midland Metro and Eurolines.
About National Express Group: Around one billion journeys a year are made worldwide on our bus, train, light rail and express coach operations. We deliver services in the UK, North America and Spain. Our aim is to Make Travel Simpler. Our 40,000 employees are committed to improve the quality of life for all through travel.