Good performance on National Express East Anglia
National Express East Anglia recorded good levels of train service performance in the most recent four-week performance period.
Overall performance in the four weeks to 3 January 2009 saw average punctuality across the National Express East Anglia network at 91.9%, with all service routes, Mainline, Metro & Southend, Rural, Stansted Express and West Anglia recording good punctuality during the period.
As a result, the annual average performance figure has continued to improve and has now reached 90.6% (for the 12 months to 3 January 2009) - the highest level since the franchise began in April 2004. Work is progressing towards achieving a further improving annual average of 91% punctuality across the network.
Official figures (which measure all trains every day) show the specific route groups in National Express East Anglia achieved the following punctuality levels during the four weeks ending 3 January 2009:
Metro services from Southend/Shenfield - London 92.2%
Mainline services - Norwich/Ipswich/Harwich/Clacton/Colchester/Braintree/Chelmsford – London 89.6%
Stansted Express services - Stansted Airport to London 89.8%
Rural services - Norwich to Cambridge/Sheringham/Lowestoft/Gt. Yarmouth and Ipswich to Cambridge/Peterborough/Lowestoft/Felixstowe 94.2%
West Anglia services -Cambridge/Harlow/Hertford/Enfield/Chingford – London 93.0%
The ongoing progress and further planned improvements follow the launch last August of National Express East Anglia and Network Rail’s second Joint Performance Improvement Plan. This programme included a number of key actions to be implemented to improve train service performance. The first Improvement Plan was launched in 2007 to deliver improvements in the moving annual average performance (the measurement of how trains are performing on an annual basis) to a level of 90% and this was successfully achieved early in 2008.
The Improvement Plan highlights 10 key actions that both National Express and Network Rail are taking forward in tackling the issues that cause delays, such as the most frequent infrastructure failures, technical faults that can cause train failures, fatalities as well as improving information provision during disruption.
Andrew Chivers, Managing Director, National Express East Anglia commented:
“The good punctuality achieved in December and over the Christmas and New Year period reflects the joint work we are taking forward with Network Rail. We recognise that there is still more work to do, to deliver these improved levels of punctuality on a consistent and regular basis. However, we are continuing to make progress towards meeting our customers’ expectations for sustained delivery of higher performance standards.”