Norwich station team score a maximum
National Express East Anglia’s Norwich station has been rated 100% for customer service, cleanliness and information provision in the most recent mystery shopper survey carried out at the station.
All stations are assessed for customer service and quality standards on a regular basis by mystery shoppers who visit stations and experience the service as any member of the public would. The mystery shoppers rate the provision of customer service and cleanliness in all parts of the station including the car park, as well as assessing the standard of waiting areas, station platforms, the quality of public address announcements and information provided.
National Express East Anglia has recently appointed a new team of locally-based station managers at key stations including Norwich to help provide an even better focus on customer service. Anita Miles is the station manager at Norwich, and is assisted by Alan Trett. Anita, Alan and their team are continuing to make every effort in improving information for customers and making the station a pleasant and welcoming environment for rail passengers and visitors.
Anita Miles, National Express East Anglia’s station manager at Norwich commented:
“I am delighted that the commitment and dedication of the customer service team at Norwich station has been recognised by a perfect score in the latest mystery shopper survey. Everyone has been working really hard to improve the station environment and focus on the needs of our customers and visitors, and I would like to thank the team for their dedicated work.”
Anita continued: “The surveys are valuable to us in highlighting areas where we can improve the service we offer our customers. A perfect score is great news, but we will ensure there is no complacency and the team will continue to work towards further improvement in the quality of service.”