Success for National Express at the London Transport Awards 2009
National Express celebrated victory at the London Transport awards after driving off with the Transport Team Partnership of the Year Award, and receiving further commendations including a special commendation for Abdul Khan – a bus driver who saved the life of a small child caught in a vicious dog attack.
The Heathrow Airport Transport Forum, which National Express is a member of received the award for “Transport Team/ Partnership of the Year” for their part in the T5 interchange group. The partnership was formed in 2003 between National Express, BAA, TfL and First Group to create a public transport system which would support Terminal 5 and react to the changing demands of the world’s busiest airport.
The partnership’s expert advice helped shape the design of T5 and from day one National Express had dedicated coach services operating in and out of the new terminal. The UK’s largest coach company now operates 336 journeys at Terminal 5 everyday, carrying hundreds of thousands of passengers every year.
National Express was also highly commended in the ‘Frontline Employee of the Year’ category for the brave actions of a National Express London driver.
Abdul Khan was about to start work at the company’s Beddington depot last October when he witnessed a vicious dog attack upon 20 month old Amir Santos. Abdul, aged 43, bravely led a group of fellow employees to tackle the animal and rescue the baby.
Abdul said: “The first thing that came into my mind was ‘how can I save this baby.’ I could not hold myself back. I rushed at the dog and kicked its belly and my colleagues came over and tried to scare it away. I’m a parent myself and so I didn’t stop to think about it.”
The National Express rail business, c2c was highly commended in the Transport Team/Partnership of the Year category for their work with the British Transport Police on Operation Shellshock. This joint operation sought to take a direct approach to dealing with anti-social behaviour. It involved a dedicated team of Police Officers riding on c2c trains, and patrolling known problem areas by the railway in summer 2008. During this operational period, a large decline in offences was identified including a 91% decrease in Graffiti offences and 84% reduction in stone throwing offences.
In addition, c2c and National Express East Anglia were both shortlisted in the Public Transport Operator of the Year category.
Neil Barker, Bus and Coach Director UK, National Express said: ‘This success demonstrates that National Express continues to be at the forefront of the transport industry in providing excellent customer services and I would like to congratulate our employees for their dedication and professionalism.’
The London Transport Awards were held on 18 March 2009.
About c2c: c2c operate services between London Fenchurch Street and Shoeburyness serving 26 stations in South Essex.
About National Express East Anglia: National Express East Anglia operates services from London Liverpool Street across the East of England. Over 100 million passenger journeys are made on its services each year.
About National Express Group: Around one billion journeys a year are made worldwide on our bus, train, light rail and express coach operations. We deliver services in the UK, North America and Spain. Our aim is to Make Travel Simpler. Our 40,000 employees are committed to improve the quality of life for all through travel.
About National Express UK: National Express operates services including National Express coaches, National Express West Midlands, National Express Coventry, National Express Dundee, National Express East Coast, National Express East Anglia, C2C, Kingsferry; the Midland Metro; Eurolines and Travel London.