Sweet apology from c2c
National Express train operator c2c has given away 20,000 chocolates to commuters this morning, as an apology for the poor service provided last Thursday morning.
c2c staff wearing t-shirts saying "Sorry for last Thursday" handed out the chocolates to passengers arriving from south Essex and east London at Fenchurch Street, Limehouse and West Ham stations. The giveaway began at 8am, exactly a week after a train broke down in the area, causing morning delays to rush hour commuters.
c2c Managing Director Julian Drury said: "Last Thursday we fell below our usual high standards. That's why we wanted to do something, as well as say sorry to everyone affected, whatever their delay was that day - short or long. c2c are the most punctual train operator in the country because we make sure disruption like that is rare, but on this occasion we have to hold our hands up and say sorry - and here's a little something from us."