c2c appoints new Commercial Director
National Express train operator c2c has appointed Clare McCaffrey as the company’s first permanent Commercial Director.
Clare’s role will be to develop and expand the new customer-friendly products c2c has launched as part of its new 15-year franchise, including discounted advance tickets and the ground-breaking c2c Live app. Clare is already working on c2c’s plans to introduce automatic compensation for passengers when their trains are delayed for as little as two minutes, and to provide season ticket holders with added benefits.
Clare joins c2c after six years working for car rental giant Hertz, where she was Director of Strategic Sales and Marketing.
Clare said: "I'm really excited by this new opportunity. c2c has established an excellent reputation with many local customers and we’re looking to build on these strong foundations with the new products we’re developing."
c2c Managing Director Julian Drury added: "As well as welcoming Clare I would like to say a really huge thanks to our Interim Commercial Director, Ruth Harrison-Wood, who joined us to lead the launch of the new c2c franchise. Her drive, energy and huge consumer-oriented experience has already transformed the business that Clare is now picking up."