Instant access trial launches at four c2c stations in London
National Express train operator c2c is participating in a new “Turn Up and Go” trial for mobility-impaired passengers across the London rail network.
Passengers who need assistance will now be guaranteed support without pre-booking at 36 National Rail stations across London, including four c2c stations: Fenchurch Street, Limehouse, Barking and Upminster.
Normally disabled passengers are asked to book ahead by four hours on c2c services, and up to 24 hours in advance on other National Rail services, to be guaranteed that staff will be available to provide support and assistance.
c2c’s Cassandra Sutton, who is Station Manager for the four stations involved in the trial, said: “We always aim to help mobility-impaired passengers onto the next available train, whether or not they have booked ahead, but now we’re guaranteeing that service will always be available at these key London c2c stations. We want to make rail travel attractive to all passengers, and we hope this extra flexibility will help achieve this.”
c2c has committed to become the rail industry’s first fully-accessible train operator by the end of the current franchise.
Full details of the trial are available here.