Martin goes for Gold!
Martin Reeves with Chris Hardy
A Manchester customer service maestro is at the top of his game after being recognised by one of the biggest names in transport.
Martin Reeves, 31, from Blackley has fought off competition from around 1,600 other UK Coach employees to win a customer services gong in the company's 'Values Awards'.
As Customer Service Advisor, Martin helps customers at Manchester Coach Station in Chorlton Street find their coaches, plans their journeys and loads their luggage. He also makes service announcements and handles ticket bookings.
But it is Martin’s stellar attitude, his enthusiasm and willingness to go the extra mile for customers that has seen him win so many nominations from managers and colleagues.
Manchester Coach Station Manager John Lord nominated Martin twice for regional awards last year because of his total commitment to his role and the fact that he always puts the customer first.
John said: “Martin has made a real positive impact on our customers and his colleagues. His enthusiasm and commitment is second to none, he can be totally relied upon to ensure our customers are given the best possible service.”
Martin, who grew up in Failsworth, has also taken a lead in fundraising for the station’s nominated charity ‘Parkinson’s UK’ and he has taken ownership of social activities for his colleagues.
Angela Walker, a Duty Manager at Manchester Coach Station, also nominated Martin. She commended him as a very conscientious staff member who cares deeply about helping passengers, especially the elderly ladies whom he will fuss over, make them drinks and ensure they board the correct service.
Martin added: “To be nominated was a great achievement but then to be a winner was amazing so I am so proud to be recognised for my skills, it means a lot. I just want to thank everyone, the fantastic team we have in Manchester and everyone who nominated me”.
As his reward Martin was presented with a £1,000 by National Express Coach Managing Director Chris Hardy who said:
“Customers are at the heart of everything we do at National Express and staff like Martin are so valuable to us because they care deeply about our customers and will go out of their way to make their experience the best it can possibly be. He is a deserved winner.”