National Express is flying high at London Stansted Airport
National Express has been successful in retaining its contract to run airside and landside shuttle bus services for the transfer of passengers, staff and crew at London Stansted Airport.
Following a competitive tender process managed by owner, Manchester Airports Group, the business has secured a new 5-year agreement, with the option of a further 3 years.
The contract ensures the continued employment of the current 100 plus staff, alongside an ongoing investment in additional resource in line with the airport's passenger growth projection.
The bid also included a commitment to a brand new fleet of Mercedes Citaros, state-of-the-art passenger amenities and significant investment in vehicle technology, including real-time passenger information on buses and all stops.
Chris Hardy, National Express UK Coach Managing Director, commented: “This is a prestigious contract that attracted strong competition so we are hugely excited to be continuing to work with London Stansted Airport.
“Our bid built on the fact that we have been operating these services since 2008 but we definitely weren’t complacent in our approach. We are confident that our improved offering will deliver a more responsive service with high-quality vehicles operating faster journey times.
“This win is a reflection of the personal commitment and performance of all staff across our London Stansted and bid teams and forms part of the business strategy to further develop our presence at aviation locations across the UK. We look forward to many successful years of service delivery and growth at London Stansted Airport”
Steve Mills, Surface Access Manager, London Stansted Airport said “For many people, the bus between the car park and terminal is their first and last impression of the airport, so it’s vital they get the best possible service. That is why we’re delighted to be continuing our successful partnership with National Express.
“The introduction of a new fleet of vehicles and new technology will not only deliver a step-change in the customer experience but play an important role in keeping our emissions low and maintaining London Stansted’s status as a carbon neutral airport."