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        • Freefalling fundraiser raises £1,600 for Breast Cancer Haven
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  • News across the Group
    • 2019
      • New Year Savings on travel with National Express
      • Trends in UK Travel Help A Very Merry Record Breaking Christmas
      • Bus changes on the way
      • A Platinum makeover for route 50
      • Make the smart move!
      • Mayor welcomes jailing of man after spate of thefts
      • National Express goes the extra mile for the Grand Brighton Half Marathon
      • Coventry to get new fully electric buses for greener, cleaner journeys
      • Tap 'n' grow - 3 million people pay contactless on the bus
      • mTickets are the smart choice
      • National Express celebrates nearly 100 years of Dimmock drivers
      • National Express Boosts Funds for Cancer Charity
      • King now reigns at National Express Coventry
      • National Express boosts late night travel connections
      • East Anglian coach operator retains its gold status with National Express
      • Xplore Dundee backs Living Wage City bid
      • Students get a helping hand from National Express West Midlands
      • Students celebrate National Express Coventry going Platinum
      • Xplore excels in satisfaction survey
      • Getting on and loving it
      • Not a model bus, but a bus model
      • It’s a double whammy as National Express crown two Coach Drivers of the Year
      • West Midlands bucking the trend as bus usage begins to grow
      • Travellers will benefit from increased access to Stansted Airport
      • National Express West Midlands accelerate its fundraising and raise over 4K for children’s cancer charity
      • National Express to run some iGo services from 1st April 2019
      • National Express celebrate partner operators with awards night
      • Wishing a local legend a very happy retirement - Dave drives his last bus
      • National Express West Midlands signs up to new ticket scheme in Staffordshire
      • Xplore Dundee assesses Whitfield bus services
      • Beauty and the Beast - ballet and the buses
      • Xplore Dundee’s Outdoors
      • National Express is flying high at London Stansted Airport
      • Easy Easter bus travel
      • National Express wins another award for its industry-leading Master Driver programme
      • National Express offers artists a supersize canvas of dreams
      • Safer Travel Partnership for Dundee
      • Celebrating Birmingham Pride 2019
      • Contactless: the change you’ve been looking for
      • National Express Coventry thanks drivers for incredible 200 years’ service
      • National Express West Midlands celebrates May Day with contactless ticketing breakthrough
      • Xplore More with cut-price coach concert travel
      • Black Country bus drivers take on the world
      • Dundee to Edinburgh Airport coach service ready for take-off
      • Beast from the East is no match for Brian
      • National Express boosts #DontBeIdle campaign
      • National Express Comes Out Top
      • Not all heroes wear capes and drive batmobiles - some wear a hi-vis and drive buses!
      • National Express West Midlands team wins global safety award
      • #ToysReunited
      • Bus driver recognised for award for her actions during a robbery
      • City Circle now taking in Verdant Works
      • National Express Coventry consults customers on proposed bus route changes
      • Bus spitters face jail as DNA kits rolled out to more drivers
      • Xplore Dundee celebrates TWO mTicket milestones
      • Holiday-hop on the bus to see Oor Rabbie this summer!
      • National Express announce Driving Design finalists
      • Sandwell's transport boss is backing this year's Catch the Bus Week campaign
      • Bus engineering is a work of art
      • National Express celebrates national Clean Air Day
      • £7 million of brand-new green buses arrive at West Bromwich
      • Mason Xplores a bright future in buses
      • Not just an outstanding bus driver but an award-winning Outstanding Citizen
      • Airport Express off to a flying start
      • Bennetts hits 100% with National Express
      • West Midlands WASPIs get free travel
      • Why, why, why Diversion….?
      • National Express West Midlands wants passengers’ views on proposed changes to West Dudley routes
      • Xplore bus saves the day
      • National Express West Midlands’ Open Day goes down a storm
      • National Express engineers get their grimy hands on top trophies
      • Future of West Midlands door-to-door transport service is secured
      • Aspiring artist’s work to be seen by millions on supersize mobile canvas 
      • National Express Coventry announces changes following public consultation
      • Special Daysaver for DunDee 80s gig
      • Small businesses get huge apprenticeship boost as more big employers sign up to levy transfer
      • Transport fan Alex enjoys a National Express West Midlands bus visit
      • Dundee bus driver hopes for gold at the end of the rainbow
      • Dudley bus driver takes on the UK
      • National Express Welcomes TfL Victoria Coach Station Decision
      • Brum Bus Bash in Billesley this weekend
      • A bloomin’ great bus service
      • National Express Coventry bus network changes event this Tuesday
      • British Safety Council says National Express West Midlands is its world best
      • We’ll be Des for Oktoberfest
      • Safe Travel for Safe Taysiders
      • National Express drives UK's 24-hour society forward
      • National Express ❤ Black Country High Streets
      • National Express leads the way to making Birmingham the UK’s first Living Wage city
      • Divine Comedy super-fan dazzles travellers with surprise performance ahead of band’s Birmingham gig
      • National Express - still cutting it on safety
      • National Express West Midlands bus service changes from 27 October 2019
      • Proud poppy display on Dundee buses
      • National Express gives Birmingham Poppy Day a lift
      • Engineer Katie's star is officially rising
      • Xplore Dundee’s 2020 vision
      • National Express celebrates Living Wage Week
      • National Express announce renewed partnership with Wembley Stadium
      • Xplore Dundee celebrates Living Wage Week
      • Transport fan Alex gets his very own National Express West Midlands bus
      • Safety hat trick from National Express
      • National Express West Midlands drives up donations for Birmingham Children’s Hospital
      • Xplore Dundee resolves to run X90 for New Year
      • Rail strikes spark surge in demand for coach travel
      • National Express West Midlands spooks up £400 for CLIC Sargent charity
      • Black or Red? Bus bargains for everyone this weekend!
      • Teenagers ordered to pay compensation for bus fire
      • Freefalling fundraiser raises £1,600 for Breast Cancer Haven
      • Special anniversary surprise for Whaley Bridge couple
      • National Express West Midlands counts down to Christmas
      • National Express Coventry counts down to Christmas
      • Revealed: The UK’s Favourite Christmas Film
      • It's Frozen 3 for National Express Coventry bus fares
      • It's Frozen 3 for National Express bus fares
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  • National Express West Midlands team wins global safety award

News across the Group

National Express West Midlands team wins global safety award

11 June 2019
National Express West Midlands Yardley Wood Operations Team

National Express West Midlands celebrate their award win

A small but mighty team at National Express West Midlands has won a global award for transforming safety in Birmingham.

The local operations team, based at the operator’s Yardley Wood garage in Birmingham, has worked tirelessly to improve the garage’s performance - and has reached the very highest ranking versus its sister garages across the West Midlands and Dundee.

As a result, the team were invited to join colleagues from across the UK, Germany, Switzerland, Bahrain, Spain, Morocco and North America, at the National Express Group Values Awards, held at the London Transport Museum.

At the prestigious London event, the Yardley Wood operations team were awarded the National Express Group Safety Value award by Chief Executive Dean Finch, in recognition of their efforts and achievement in becoming safety leaders.

Mark Heffernan, National Express UK Bus Operations and Safety Director, said:

“Safety is the number one priority for National Express. The Yardley Wood team have transformed safety culture and really embraced the partnership working with our drivers and engineering teams, resulting in an award-winning position that was unimaginable 12 months ago.

“We’re very proud of the way the team have turned things around and become safety leaders in our business. I’m delighted that their efforts have been recognised with this fantastic safety award.”

John Shaw, National Express West Midlands Operations Manager, said:

“As a public transport operator is it our responsibility to ensure our staff and our customers are able to get to where they need to be, safely. The team at Yardley Wood have really pulled together to transform our local safety culture and improve our KPIs.

“Working cohesively across departments, as well as with our drivers, has massively improved our standards and helped us slingshot forward to become safety leaders in our business. We’re really pleased that the hard work is paying off and we’re absolutely over the moon with our award.”

Under John’s leadership, the garage has risen like a phoenix to produce phenomenal safety results.

Working as a cohesive team, Yardley Wood are now safety KPI leaders. 100% of drivers are coached on time and over 97% of the coaching is effective. The stunning turnaround demonstrates the team’s commitment to transforming safety.

The operations team have created a productive culture of managing people rather than processes, leading to a positive impact on drivers.

The team has engaged with drivers to gain feedback on duties and rotas, and worked together to introduce improved shift patterns that generate greater work-life balance. It has demonstrated excellent benefits and noticeable improvements for drivers’ health and wellbeing, fatigue levels, absence and their interaction with customers.

In addition, Operations Manager John has forged an extremely effective working partnership with the engineering team, meaning operations and engineering are working even better in unison on site safety, vehicles, near misses, service in and service out.

The annual National Express Group Values Awards was launched across the National Express Group during 2012. The awards ceremony celebrates and recognises the work of teams and individuals across the global business, which employs nearly 50,000 people worldwide.

Download a hi-res version of the above photograph here.

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National Express Group

National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. Passengers made 898 million journeys on our services in 2018.

National Express Group PLC is a company registered in England and Wales, whose registered office is National Express House, Birmingham Coach Station, Mill Lane, Digbeth Birmingham, B5 6DD. Registered No: 2590560.

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