Logo
GBp 256.20 -1.00
  • Customer websites
    • UK Bus
    • UK Coach
    • Spain - ALSA
    • Morocco - ALSA
    • National Express Germany
GBp 256.20 -1.00
Back
Menu x
  • About us
    • About us
    • Key facts
    • Our businesses
      • Our businesses
      • UK
      • ALSA
      • North America
      • Germany
      • Bahrain
    • Our business model
    • Our strategy
    • Our markets
      • Our markets
      • Industry links
    • Our management
    • Our history
    • Corporate governance
      • Corporate governance
      • Governance framework
        • Governance framework
        • Chairman and Group Chief Executive’s Responsibilities
      • Governance in Practice
        • Governance in Practice
        • Safety - Our number one priority
        • Board in action - The role of non-executive directors
        • Board in action - Engaging with the workforce
      • Board and Committees
        • Board and Committees
        • Board
        • Audit Committee
        • Nominations Committee
        • Safety and Environment Committee
        • Remuneration Committee
      • Remuneration
        • Remuneration
        • Remuneration consultants
      • Risk and Risk Management
        • Risk and Risk Management
        • Prioritising and reporting risks
        • Macro/External Risks
        • Strategic Risks
        • Operational Risks
    • Modern Slavery Statement
  • Our way
    • Our way
    • Our Vision, Purpose and Values
    • Case studies
      • Case studies
    • Excellence
      • Excellence
      • Excellence Recognition and Awards
    • Safety
      • Safety
      • Safety systems
      • Safety performance
      • Statement on Old Tyres
    • Customer
    • People
    • Community & Environment
      • Community & Environment
      • Managing our community engagement
      • Charity support
    • Environment and Climate Change
      • Environment and Climate Change
      • Climate change performance
        • Climate change performance
        • Environmental performance
        • Our greenhouse gas emissions 2018
      • Safeguarding our natural resources
    • National Express Foundation
      • National Express Foundation
      • 2019 second-round community award winners
      • 2019 second-round educational institution award winners
      • 2019 first-round community award winners
      • 2019 first-round educational institution award winners
      • 2018 second-round community award winners
      • 2018 second-round educational institution award winners
      • 2018 first-round community award winners
      • 2018 first-round educational institution award winner
      • 2017 community award winners
      • 2017 educational institution award winners
      • 2016 community award winners
      • 2016 educational institution award winners
      • 2015 community award winners
      • 2015 educational institution award winners
      • 2014 community award winners
      • 2014 educational institution award winners
      • 2013 community award winners
      • 2013 educational institution award winners
      • 2012 award winners
    • Suppliers
      • Suppliers
      • Ethical sourcing
      • New opportunities
      • Supplier site safety
    • Policies
      • Policies
      • Health & Safety Policy
      • Equal Opportunities & Diversity Policy
      • Workplace Rights Policy
      • Whistleblowing Policy
      • Anti-Bribery and Corruption Policy
      • Disability Statements
      • Group Environmental Policy
      • Human Rights Policy
      • Purchasing Policy
      • Modern Slavery Policy
      • Tax Strategy
      • Pensions Statement
  • Investors
    • Investors
    • Understanding National Express Group
      • Understanding National Express Group
      • A changing market
      • Our markets
      • Business model
        • Business model
        • What we do
        • Where we operate
        • How we create value
        • How we sustain advantage
      • Our strategy
      • KPIs
    • 2019 in review
      • 2019 in review
      • Financial highlights
      • Chairman’s statement
      • Group Chief Executive’s Review
      • Group Finance Director’s Review
      • Business review
        • Business review
        • ALSA
        • North America
        • UK
      • Environmental, Social & Governance
      • Download centre
    • Financial overview
      • Financial overview
      • Group Income Statement
      • Group Balance Sheet
      • Group Cash Flow Statement
      • Five Year Summary
    • Debt information
    • Corporate news
    • Regulatory news
      • Regulatory news
      • Subscribe to regulatory news
    • Results
    • Reports
      • Reports
    • Presentations
    • AGM
    • Share price information
      • Share price information
      • Share price chart
      • Share price calculator
      • Share price history
      • Share price alerts
    • Shareholder centre
      • Shareholder centre
      • Shareholder electronic communications
      • Registrar details
      • Download forms
      • Share dealing service
      • Dividend information
      • Shareholder FAQs
      • Warning to Shareholders
      • Shareholder privacy notice
    • Financial Calendar
      • Financial Calendar
    • Videos
    • Analysts
    • Investor relations contacts
  • Media
    • Media
    • News across the Group
    • Corporate news
    • Social Hub
    • Email updates
    • Awards
    • Image library
    • Video library
    • Filming Policy
    • Media contacts
  • Careers
    • Careers
    • Our People
      • Our People
      • Global People Standards
    • Job Opportunities
    • Employee Policies
      • Employee Policies
      • Equal Opportunities & Diversity Policy
      • Health & Safety Policy
      • Workplace Rights Policy
    • Graduate opportunities
      • Graduate opportunities
      • About our businesses
      • What our graduates say
  • Customers
    • Customers
    • Plan a journey & buy tickets
    • Our policies
      • Our policies
      • Health & Safety
      • Disability statements
      • Group Environment policy
      • Human Rights policy
    • Customer contacts
    • Follow us
  • Quick find
    • National Express Foundation  
    • Case Studies  
    • Environment  
    • Charity Support  
    • Vision & Values  
    • Our businesses  
    • History  
    • Management  
    • Key facts  
    • Strategy  
    • Annual Report  
    • Share price  
    • Shareholder information  
    • Results  
    • Financial Calendar  
  • News across the Group
  • Corporate news
  • Social Hub
  • Email updates
  • Awards
  • Image library
  • Video library
  • Filming Policy
  • Media contacts
  • Home
  • Media
  • News across the Group
  • 2020
  • Full suspension of Coach Services with Effect from 5 April 2020

News across the Group

Full suspension of Coach Services with Effect from 5 April 2020

02 April 2020

National Express will fully suspend its national network of scheduled coach services with effect from midnight Sunday 5 April 2020.

Chris Hardy, managing director of National Express UK Coach: “We kept a limited coach network running to be able to help those individuals with essential travel needs but it is no longer viable to continue to do this. 

“Passenger numbers continue to fall as the public rightly follow government advice to avoid non-essential travel. The decision to temporarily suspend all services is the right one based on the current unprecedented circumstances and I hope our passengers understand this.

“It is very clear that the critical thing we must do to protect our NHS and save lives is to stay at home. All journeys before Monday 6 April will be completed and we will ensure customers are not stranded but until further notice, we will not be running any services.” 

Passengers who had travel booked can choose to hold the ticket and amend for future travel within the next 12 months, free of charge, regardless of the terms and conditions. Customers do not need to make contact until they wish to rebook.

For passengers who do not want this option, a full refund will be issued for cancelled services in line with terms and conditions.

Full details are available on the National Express website www.nationalexpress.com.

Chris Hardy added: “Our drivers, customer service teams, customer contact centre and the wider National Express team have been working incredibly hard to keep our services running safely and we thank them for their efforts. We are speaking to them about what this means and will continue to do all we can to support everyone who works in our business at this challenging time.

“We know this is a worrying time. We take the welfare of our customers and employees extremely seriously and will continue to take guidance from the Government to ensure we do everything we sensibly can to keep them safe. 

“Regular updates will be provided through our website, social media channels and email alerts.

“When the time is right, we look forward to resuming services and welcoming customers back on board.”

Back
National Express Group

National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. Passengers made 938 million journeys on our services in 2019.

National Express Group PLC is a company registered in England and Wales, whose registered office is National Express House, Birmingham Coach Station, Mill Lane, Digbeth Birmingham, B5 6DD. Registered No: 2590560.

Quick Links
  • Home
  • About us
  • Our Way
  • Investors
  • Media
  • Careers
  • Customers
  • Modern Slavery Statement
Site tools
  • Contact us
  • Cookie Policy
  • Privacy Centre
  • Sitemap
  • Alert service
  • RSS feed
Keep in touch
British Quality Foundation