Our Values case studies
Find out more about some of the work we are doing across the Group to reflect our Values
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100% safety accreditation
National Express is the first US school bus company to have achieved the benchmark American National Standards Institute recognition for its safety.
Adopt a route
The councillors regularly travel on the routes and see for themselves the issues which customers raise.
ALSA Marrakech driver training team
Our ALSA business in Marrakech operates a busy urban bus network served by 200 vehicles. Driving conditions are sometimes challenging and drivers have to be particularly vigilant to the actions of other road users.
ALSA partnership with Unicef in Morocco
In 2007 ALSA and UNICEF formed a permanent alliance to promote UNICEF's work, and financially support its international programmes for the protection and development of infant children.
ALSA works with the Integra Foundation
The Integra Foundation is a non-profit organisation founded in 2001 whose objective is to integrate people with a disability or who are at risk social exclusion into the world of work .
Bilbao contract renewal
In August, ALSA gained a 10-year renewal of its contract to manage urban transport in the city of Bilbao – the second largest network operated by a private company in Spain. The network is delivered with a fleet of 143 buses, operating on 35 lines.
Board visits to USA and Spain
In 2019, the Board travelled to California, USA, and Madrid, Spain to undertake a full programme of events.
BSC’s Five Star Occupational Health and Safety Audit
National Express West Midlands was judged the safest public transport company of all those audited across the world by the British Safety Council (BSC).
Committed to paying the Living Wage
National Express has committed to become an accredited Living Wage employer in the UK.
National Express was awarded the contract for fixed-route transit and daily commuter services with the Piedmont Authority for Regional Transportation (PART) in Greensboro, North Carolina, USA in November 2012.
Driving Out Harm
The Driving Out Harm programme encourages staff to make sure that their workplace is safe and that they put the safety of customers and colleagues first at all times.
Employee Charity Panel
The National Express Employee Charity Panel was first launched in 2009 and it has since made hundreds of grants to various charity and community groups that are actively supported by our employees.
The level of employee engagement, compliance with our policies and people management standards are monitored at divisional level through employee and customer feedback and internal human resource management systems.
Group Values Awards
The Values Awards programme was launched, right across the National Express Group during 2012.
A purpose built health bus, complete with a fully trained nurse and consultation rooms, is now visiting National Express garages offering free health advice and support to all employees.
Local community partnerships
Each bus and coach garage has chosen to a support a local charity as a focus for employer fundraising.
Making coach travel accessible
We are committed to providing affordable transport that is accessible to all and as part of this are proud to be on track to be fully wheelchair accessible six years ahead of compulsory legislation.
Master Driver programme
The National Express Master Driver programme was created across the Group to encourage and recognise excellence in driving. It provides a framework to measure the performance of drivers and identify those with an impeccable safety record and outstanding driving skills.
In 2013 National Express delivered a wide-ranging package of support for the military, a commitment which was showcased when we were selected as the inaugural company to sign the government's new Corporate Covenant.
National Express Coach Youth Promise
In July 2014 National Express Coach launched its Youth Promise – an industry-leading package of commitments for young people.
In September, National Express Accessible Transport (NEAT) took over the Birmingham City Council contract to run Home to School transport for students with special educational needs
North American Transit goes HIP
All three of our North American Transit businesses (fixed route, paratransit and disabled transportation) recently held a Hazard Identification Programme (HIP) asking all employees to identify and report any local safety issues.
Safer Travel Partnership
Our award winning Safer Travel Partnership with Centro, West Midlands Police and British Transport Police has led to a 61% fall in on-board anti-social behaviour and crime over the last five years, according to independent figures.
Supporting the Special Olympics in the USA
The care Durham School Services has for the students we serve in the USA extends beyond the school bus door. Our drivers around the country get involved with "their" kids and their communities, organizing school sponsorships, holding fundraisers and toy drives, raising money for scholarships, donating field-trip service, and more.
Since the start of 2011, we have been working with Transaid to improve driving standards and safety in Tanzania.
National Express West Midlands helped launch the UK's first Bus Alliance to deliver £150 million of investment in new vehicles, technology and road improvements.
Workforce engagement events
Following the success of its engagement programme on 2018, the Board decided to expand the range of events it holds to engage with more of the workforce, holding events in UK, Spain and USA.