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Adopt a route
The councillors regularly travel on the routes and see for themselves the issues which customers raise.
National Express was awarded the contract for fixed-route transit and daily commuter services with the Piedmont Authority for Regional Transportation (PART) in Greensboro, North Carolina, USA in November 2012.
Customer Service Week
To support Customer Service Week (7-13 October 2013) people right across the National Express Group, including managers and office-based teams, got out and about to support their local customer facing teams. And, of course, talk to their customers.
Making coach travel accessible
We are committed to providing affordable transport that is accessible to all and as part of this are proud to be on track to be fully wheelchair accessible six years ahead of compulsory legislation.
UK bus customer satisfaction
An independent study conducted by transport watchdog Passenger Focus shows that bus services in the West Midlands have improved more than in any other part of the country.