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Bilbao contract renewal
In August, ALSA gained a 10-year renewal of its contract to manage urban transport in the city of Bilbao – the second largest network operated by a private company in Spain. The network is delivered with a fleet of 143 buses, operating on 35 lines.
Master Driver programme
The National Express Master Driver programme was created across the Group to encourage and recognise excellence in driving. It provides a framework to measure the performance of drivers and identify those with an impeccable safety record and outstanding driving skills.
In September, National Express Accessible Transport (NEAT) took over the Birmingham City Council contract to run Home to School transport for students with special educational needs
National Express West Midlands helped launch the UK's first Bus Alliance to deliver £150 million of investment in new vehicles, technology and road improvements.