In 2019, the Board travelled to Spain and USA to undertake a programme of events.
Board visit to California, USA
In September 2019, the Board travelled to California, USA, to undertake a full programme of events, starting on the first day with a series of small-group sessions during which members of the North America division’s workforce presented the division’s strategic priorities and discussed with the Board how they were being delivered. The day concluded with an informal dinner with the same members of the workforce during which the discussions about those matters and many more continued.
The next day the Board met with one of the Company’s major corporate shuttle customers, following which it proceeded to visit three of the North America division’s school bus and transit customer service centres based in and around the Bay Area to see the progress being made by them against the division’s strategic priorities and the Group’s safety standards and operational excellence programmes. While in the Bay Area, the Board also visited the headquarters of WeDriveU, the corporate shuttle provider acquired by the Company earlier in the year.
During this visit the Directors met with and talked to a number of WeDriveU’s employees about a variety of topics, including how they service their customers’ needs and how they engage with their own workforce. The Board was also able to see a demonstration of a new safety technology WeDriveU had invested in.
Board visit to Madrid, Spain
In June 2019, the Board travelled to Spain to visit the ALSA division’s operational site in Madrid, where the Directors engaged in discussions with members of the ALSA workforce about operational initiatives designed to enhance the customer experience and observed a demonstration of the technology used to exercise real-time management of the Spanish coach network.
The day’s activities were followed by a dinner, co-hosted by the Deputy Chairman of the Board and ALSA’s Chief Executive, which various members of ALSA’s workforce, as well as other ALSA stakeholders, attended, giving the Directors opportunity to have discussions with such stakeholders.